Microsoft Exam MS-700 Topic 3 Question 118 Discussion

Actual exam question for Microsoft's MS-700 exam

Question #: 118
Topic #: 3

[All MS-700 Questions]

You company has a Microsoft 365 subscription that uses Phone System and Calling Plans.

You plan to implement a toll phone number for the helpdesk.

You need to implement the following call features for the helpdesk phone number:

Must include a greeting and hold music

Must bypass menu options when a call is established to the helpdesk

What two resources should you create? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Aa call queue

Ba call park

Can auto attendant

Da resource account

Ea calling policy

Show Suggested Answer

Suggested Answer: A, C

https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

https://docs.microsoft.com/en-us/microsoftteams/teams-calling-policy

by Una at Jun 12, 2025, 03:29 AM

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1 months ago

Hmm, I'd say a call queue and a resource account. You need that helpdesk number to be its own entity, not just an individual's phone.

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Gregg

18 days ago

Having a greeting and hold music is essential for a professional customer experience.

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Gertude

23 days ago

Yes, a resource account would be necessary to assign the helpdesk number to a specific entity.

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Arminda

28 days ago

I agree, a call queue would help manage incoming calls efficiently.

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Vonda

2 months ago

A call queue and an auto attendant - that's the way to go! Gotta have that fancy greeting and hold music to keep the callers entertained, you know?

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Shawn

30 days ago

Yes, those features will ensure a smooth and professional experience for callers.

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Gearldine

1 months ago

A call queue and an auto attendant are definitely necessary for the helpdesk phone number.

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