Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions

Microsoft Exam MB-910 Topic 11 Question 57 Discussion

Actual exam question for Microsoft's MB-910 exam
Question #: 57
Topic #: 11
[All MB-910 Questions]

A company is using Dynamics 365 Customer Service for case management.

The company must use entitlements to enforce limitations on customer ticket creation.

You need to design the entitlement terms.

Which two metrics should you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: A, B

Contribute your Thoughts:

Meaghan
14 days ago
Hey, why not just lock the whole system down and make the customers jump through hoops? That'll really show 'em who's boss!
upvoted 0 times
...
Delsie
26 days ago
The number of hours and number of cases? Sounds like a good way to keep the bean-counters happy.
upvoted 0 times
Lashawn
4 days ago
C) Initial Lashawn time
upvoted 0 times
...
Lashawn
7 days ago
B) Number of cases
upvoted 0 times
...
Lashawn
12 days ago
A) Number of hours
upvoted 0 times
...
...
Alberto
1 months ago
I think we should also consider Initial response time as another metric. It's important for customer satisfaction.
upvoted 0 times
...
Vesta
1 months ago
I agree with you, Melvin. Number of cases is a good metric to track for entitlements.
upvoted 0 times
...
Melvin
1 months ago
I think we should use Number of cases as one of the metrics.
upvoted 0 times
...
Alise
1 months ago
Whoa there, calm down! We want to help the customers, not make them want to pull their hair out.
upvoted 0 times
...
Sharita
1 months ago
Number of cases and hours of service are the way to go. Gotta put those limits in place to keep things organized!
upvoted 0 times
Francisca
4 days ago
That makes sense. Setting limits on both cases and service hours will help manage customer ticket creation effectively.
upvoted 0 times
...
Gretchen
6 days ago
D) Hours of service
upvoted 0 times
...
Arlen
9 days ago
A) Number of cases
upvoted 0 times
...
...

Save Cancel