MENU
The sales department at your company needs to route a call to multiple users and have calls route differently after business hours.
Which two features should you implement? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Suggested Answer: A, D
Get Premium MS-721 Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
26 comments · newest first
YA
Yasuko
2 months ago
Agreed! Call queues keep callers organized when busy.
KA
Karma
2 months ago
Call queues are also important, especially after hours.
YO
Yoko
2 months ago
Definitely! They help direct callers efficiently.
BR
Brock
2 months ago
I think auto attendants are essential for routing calls.
AM
Ammie
2 months ago
I’m leaning towards A and C. Auto attendants are crucial, and calling policies can help manage calls better.
HE
Herminia
3 months ago
A and D make sense. We need efficient call handling during business hours.
MI
Mireya
3 months ago
I agree, but I also see E as a good option. Voice routing policies can help with after-hours calls.
EM
Emile
3 months ago
I think A and D are the best choices. Auto attendants can direct calls, and call queues manage them well.
AL
Alline
3 months ago
A and D make sense. We need efficient call handling for sales!
TA
Tammy
3 months ago
I’m leaning towards A and E. Voice routing policies could be useful too.
CO
Coletta
3 months ago
I agree! Auto attendants help during business hours, and call queues can handle after hours.
LA
Lawanda
4 months ago
I think A and D are the best choices. Auto attendants can direct calls, and call queues manage them well.
IL
Iluminada
4 months ago
I agree, auto attendants and call queues are the way to go!
CR
Craig
4 months ago
Caller ID policies don't really help with routing, right?
NA
Nana
5 months ago
Wait, can we really route calls differently after hours? Sounds complicated!
MA
Marci
6 months ago
I think call queues are essential too.
CA
Caitlin
6 months ago
Definitely need auto attendants for routing!
IL
Ilene
6 months ago
I agree with auto attendants, but not sure about call queues.
RH
Rhea
6 months ago
Caller ID policies won't help with routing calls, just saying.
ZA
Zana
6 months ago
Wait, can we really change routing after hours? Sounds complicated.
JA
Jacinta
6 months ago
I think call queues are essential too.
PO
Portia
7 months ago
Definitely need auto attendants for routing!
RI
Rima
7 months ago
I feel like we definitely need auto attendants, but I can't recall if call queues or something else would work better for after-hours routing.
NA
Naomi
7 months ago
I'm a bit confused about whether we need caller ID policies or voice routing policies. They both sound relevant to call management.
NE
Nettie
7 months ago
I remember practicing with call queues in a similar question. They seem like a good fit for handling multiple users.
LE
Lenita
7 months ago
I think we might need auto attendants for routing calls during business hours, but I'm not sure about the second feature.