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Microsoft MS-721 Exam - Topic 3 Question 53 Discussion

The sales department at your company needs to route a call to multiple users and have calls route differently after business hours.Which two features should you implement? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
A) auto attendants and D) call queues
B) caller ID policies
C) calling policies
E) voice routing policies

Microsoft MS-721 Exam - Topic 3 Question 53 Discussion

Actual exam question for Microsoft's MS-721 exam
Question #: 53
Topic #: 3
[All MS-721 Questions]

The sales department at your company needs to route a call to multiple users and have calls route differently after business hours.

Which two features should you implement? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: A, D

https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue

by Emeline at Mar 02, 2026, 12:26 PM

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Emile
4 days ago
I think A and D are the best choices. Auto attendants can direct calls, and call queues manage them well.
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Alline
9 days ago
A and D make sense. We need efficient call handling for sales!
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Tammy
14 days ago
I’m leaning towards A and E. Voice routing policies could be useful too.
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Coletta
19 days ago
I agree! Auto attendants help during business hours, and call queues can handle after hours.
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Lawanda
24 days ago
I think A and D are the best choices. Auto attendants can direct calls, and call queues manage them well.
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Iluminada
30 days ago
I agree, auto attendants and call queues are the way to go!
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Craig
1 month ago
Caller ID policies don't really help with routing, right?
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Nana
3 months ago
Wait, can we really route calls differently after hours? Sounds complicated!
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Marci
3 months ago
I think call queues are essential too.
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Caitlin
3 months ago
Definitely need auto attendants for routing!
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Ilene
3 months ago
I agree with auto attendants, but not sure about call queues.
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Rhea
3 months ago
Caller ID policies won't help with routing calls, just saying.
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Zana
4 months ago
Wait, can we really change routing after hours? Sounds complicated.
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Jacinta
4 months ago
I think call queues are essential too.
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Portia
4 months ago
Definitely need auto attendants for routing!
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Rima
4 months ago
I feel like we definitely need auto attendants, but I can't recall if call queues or something else would work better for after-hours routing.
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Naomi
4 months ago
I'm a bit confused about whether we need caller ID policies or voice routing policies. They both sound relevant to call management.
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Nettie
4 months ago
I remember practicing with call queues in a similar question. They seem like a good fit for handling multiple users.
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Lenita
5 months ago
I think we might need auto attendants for routing calls during business hours, but I'm not sure about the second feature.
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