Microsoft MS-721 Exam - Topic 3 Question 53 Discussion

Actual exam question for Microsoft's MS-721 exam

Question #: 53
Topic #: 3

The sales department at your company needs to route a call to multiple users and have calls route differently after business hours.

Which two features should you implement? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Aauto attendants

Bcaller ID policies

Ccalling policies

Dcall queues

Evoice routing policies

Show Suggested Answer

Suggested Answer: A, D

https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue

by Emeline at Mar 02, 2026, 12:26 PM

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Ilene

22 hours ago

I agree with auto attendants, but not sure about call queues.

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Rhea

6 days ago

Caller ID policies won't help with routing calls, just saying.

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Zana

11 days ago

Wait, can we really change routing after hours? Sounds complicated.

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Jacinta

17 days ago

I think call queues are essential too.

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Portia

22 days ago

Definitely need auto attendants for routing!

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Rima

27 days ago

I feel like we definitely need auto attendants, but I can't recall if call queues or something else would work better for after-hours routing.

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Naomi

1 month ago

I'm a bit confused about whether we need caller ID policies or voice routing policies. They both sound relevant to call management.

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Nettie

1 month ago

I remember practicing with call queues in a similar question. They seem like a good fit for handling multiple users.

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Lenita

1 month ago

I think we might need auto attendants for routing calls during business hours, but I'm not sure about the second feature.

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