U.S. Independence Day Deal! Unlock 25% OFF Today – Limited-Time Offer - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Microsoft MS-721 Exam - Topic 3 Question 53 Discussion

The sales department at your company needs to route a call to multiple users and have calls route differently after business hours.Which two features should you implement? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
A) auto attendants and D) call queues
B) caller ID policies
C) calling policies
E) voice routing policies

Microsoft MS-721 Exam - Topic 3 Question 53 Discussion

Actual exam question for Microsoft's MS-721 exam
Question #: 53
Topic #: 3
[All MS-721 Questions]

The sales department at your company needs to route a call to multiple users and have calls route differently after business hours.

Which two features should you implement? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: A, D

https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue

by Emeline at Mar 02, 2026, 12:26 PM

Limited Time Offer

25%

Off

Get Premium MS-721 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Nana
1 month ago
Wait, can we really route calls differently after hours? Sounds complicated!
upvoted 0 times
...
Marci
1 month ago
I think call queues are essential too.
upvoted 0 times
...
Caitlin
1 month ago
Definitely need auto attendants for routing!
upvoted 0 times
...
Ilene
2 months ago
I agree with auto attendants, but not sure about call queues.
upvoted 0 times
...
Rhea
2 months ago
Caller ID policies won't help with routing calls, just saying.
upvoted 0 times
...
Zana
2 months ago
Wait, can we really change routing after hours? Sounds complicated.
upvoted 0 times
...
Jacinta
2 months ago
I think call queues are essential too.
upvoted 0 times
...
Portia
2 months ago
Definitely need auto attendants for routing!
upvoted 0 times
...
Rima
3 months ago
I feel like we definitely need auto attendants, but I can't recall if call queues or something else would work better for after-hours routing.
upvoted 0 times
...
Naomi
3 months ago
I'm a bit confused about whether we need caller ID policies or voice routing policies. They both sound relevant to call management.
upvoted 0 times
...
Nettie
3 months ago
I remember practicing with call queues in a similar question. They seem like a good fit for handling multiple users.
upvoted 0 times
...
Lenita
3 months ago
I think we might need auto attendants for routing calls during business hours, but I'm not sure about the second feature.
upvoted 0 times
...

Save Cancel