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You manage a Dynamics 365 for Customer Service environment. You create and activate a routing rule.
You need to modify the routing rule to a target a queue instead of a user. You navigate to routing rule sets.
What should you do first?
Suggested Answer: D
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13 comments · newest first
AL
Alica
12 months ago
Wait, can you really just switch to a queue like that? Sounds too easy!
VA
Van
12 months ago
No way, it has to be D to deactivate first!
LA
Lashunda
1 year ago
I think it's C, but I'm not 100% sure.
VE
Veronika
1 year ago
Definitely B, just edit the command bar first!
DE
Deane
1 year ago
You need to toggle the radio button for queue routing.
LE
Lelia
1 year ago
I practiced a similar question where we had to modify routing rules, and I think the key was definitely about changing the target to a queue directly.
LA
Lamar
1 year ago
I feel like selecting Edit on the command bar is a common step in these types of questions, but I can't recall if it's the first thing we should do here.
LA
Laine
1 year ago
I remember something about needing to deactivate the routing rule first before making changes, but that could be for a different scenario.
GR
Gracia
1 year ago
I think we might need to toggle the radio button to change the routing target to a queue, but I'm not entirely sure.
LE
Lenora
1 year ago
I'm a little confused by this question. I know that Scrum practices evolve as teams gain experience, but I'm not sure these options fully capture that. I'll have to re-read the Scrum guide to refresh my memory.
CA
Cathrine
1 year ago
The ticking noise is definitely the key clue here. I'd go with inspecting the fan first to see if that's the source of the problem.
CA
Cassandra
1 year ago
This one seems pretty straightforward. I'm pretty sure the answer is NinjaThin, since it's specifically designed for the HPE 3PAR StoreServ environment and can show the expected deduplication ratio.
ER
Ernie
1 year ago
I've got a strategy - I'll first calculate Wallace's basis in the shares, then compare that to the $200,000 redemption amount to determine the gain. The ownership percentage is the key factor here.