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Microsoft MB-230 Exam - Topic 4 Question 93 Discussion

A company uses Dynamics 365 Customer Service. A client purchases a premium support package that allows six support incidents over two years.You need to set up support entitlement enforcement.Which three attributes should you configure? Each correct answer presents a part of the solution.NOTE: Each correct selection is worth one point.
B) Specify the total term and C) Specify the end date and D) Set the Restrict based on entitlement terms value
A) Specify the remaining item
E) Specify the service-level agreement (SLA)

Microsoft MB-230 Exam - Topic 4 Question 93 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 93
Topic #: 4
[All MB-230 Questions]

A company uses Dynamics 365 Customer Service. A client purchases a premium support package that allows six support incidents over two years.

You need to set up support entitlement enforcement.

Which three attributes should you configure? Each correct answer presents a part of the solution.

NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: B, C, D

https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer

by Stefania at Aug 12, 2025, 10:51 PM

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Truman
7 months ago
Totally agree with the first two, but what about the entitlement terms?
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Carlene
8 months ago
I think setting the end date is also crucial!
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Karan
8 months ago
You definitely need to specify the total term.
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Vanesa
8 months ago
Not sure about the SLA being necessary here.
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Sonia
8 months ago
Wait, you can restrict based on entitlement terms? That's new to me!
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Aleisha
8 months ago
I feel like specifying the remaining item is definitely one of the answers, but I can't recall the specifics on the others.
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Valda
9 months ago
I’m a bit confused about whether we need to specify the end date or the service-level agreement. Both seem important!
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Stephane
9 months ago
I remember a practice question that mentioned setting the restrict based on entitlement terms value. That seems relevant here.
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Belen
9 months ago
I think we need to specify the total term for the support package, but I'm not sure about the other two attributes.
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Jerry
9 months ago
This seems straightforward enough. I just need to identify the three key attributes to configure for the support entitlement enforcement. Time to start checking the options.
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Rueben
9 months ago
I've worked with Dynamics 365 Customer Service before, so I have a good sense of the relevant attributes here. I'll start by looking at things like the remaining incidents, total term, and end date.
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Tran
10 months ago
Wait, I'm a bit confused. What exactly is "support entitlement enforcement"? I want to make sure I understand the concept before I start selecting attributes.
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Daron
10 months ago
Okay, I think I've got this. The question is asking about setting up support entitlement enforcement, so I'll need to focus on the attributes related to that.
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Ocie
10 months ago
Hmm, this looks like a tricky one. I'll need to think through the key details carefully to make sure I configure the right attributes.
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