Microsoft MB-230 Exam - Topic 4 Question 93 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 93
Topic #: 4

A company uses Dynamics 365 Customer Service. A client purchases a premium support package that allows six support incidents over two years.

You need to set up support entitlement enforcement.

Which three attributes should you configure? Each correct answer presents a part of the solution.

NOTE: Each correct selection is worth one point.

ASpecify the remaining item

BSpecify the total term

CSpecify the end date

DSet the Restrict based on entitlement terms value

ESpecify the service-level agreement (SLA)

Show Suggested Answer

Suggested Answer: B, C, D

https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer

by Stefania at Aug 12, 2025, 10:51 PM

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Truman

2 months ago

Totally agree with the first two, but what about the entitlement terms?

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Carlene

3 months ago

I think setting the end date is also crucial!

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Karan

3 months ago

You definitely need to specify the total term.

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Vanesa

3 months ago

Not sure about the SLA being necessary here.

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Sonia

3 months ago

Wait, you can restrict based on entitlement terms? That's new to me!

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Aleisha

3 months ago

I feel like specifying the remaining item is definitely one of the answers, but I can't recall the specifics on the others.

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Valda

4 months ago

I’m a bit confused about whether we need to specify the end date or the service-level agreement. Both seem important!

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Stephane

4 months ago

I remember a practice question that mentioned setting the restrict based on entitlement terms value. That seems relevant here.

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Belen

4 months ago

I think we need to specify the total term for the support package, but I'm not sure about the other two attributes.

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Jerry

4 months ago

This seems straightforward enough. I just need to identify the three key attributes to configure for the support entitlement enforcement. Time to start checking the options.

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Rueben

4 months ago

I've worked with Dynamics 365 Customer Service before, so I have a good sense of the relevant attributes here. I'll start by looking at things like the remaining incidents, total term, and end date.

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Tran

5 months ago

Wait, I'm a bit confused. What exactly is "support entitlement enforcement"? I want to make sure I understand the concept before I start selecting attributes.

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Daron

5 months ago

Okay, I think I've got this. The question is asking about setting up support entitlement enforcement, so I'll need to focus on the attributes related to that.

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Ocie

5 months ago

Hmm, this looks like a tricky one. I'll need to think through the key details carefully to make sure I configure the right attributes.

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