Microsoft MB-230 Exam - Topic 4 Question 45 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 45
Topic #: 4

A company uses Dynamics 365 Customer Service.

Telemetry on agent case resolution time reveals that agents spend 20 minutes on average resolving cases. Analysis determines that resolution duration is increased because agents are often required to view and modify data on the related account.

The company requires a solution that allows agents to enter data in a single screen and edit multiple records without navigating to each record.

You need to create the solution.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point

AConfigure the editable grid of the case view to include account details.

BAdd an editable grid control to the case view.

CConfigure the Nested grid view.

DAdd an editable grid of the account on the case form.

Show Suggested Answer

Suggested Answer: D

by Lavonna at Apr 01, 2023, 11:43 AM

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Haydee

4 months ago

C could be useful, but not sure if it’s the best fit for this scenario.

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Chantell

4 months ago

D seems unnecessary, just cluttering the case form.

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Zena

4 months ago

Wait, can you really edit multiple records like that? Sounds too good to be true.

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Bernardo

4 months ago

I think B is the better option here, more flexibility!

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Ashleigh

5 months ago

A is a solid choice, definitely helps with visibility.

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Lorean

5 months ago

I definitely remember we discussed the importance of having an editable grid on the case form, but I’m not sure if that’s the best option here.

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Ardella

5 months ago

I feel like configuring the nested grid view could be a solution, but I can't recall if it really helps with the single screen requirement.

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Dino

5 months ago

I think adding an editable grid control to the case view makes sense since it allows for direct edits, but I’m a bit confused about whether we need to include account details too.

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Vernell

5 months ago

I remember something about editable grids from our last practice session, but I'm not sure if it was specifically about the case view or the account details.

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Fernanda

5 months ago

Hmm, I'm not totally sure about this one. I think it might be the public IP address, since that's how the Load Balancer would be accessed externally. But I'm not 100% confident.

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Julene

5 months ago

This one seems pretty straightforward. The email from the bank that's not actually from the bank is a classic phishing attack, so I'll go with option A.

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Aileen

5 months ago

Hmm, I'm not totally sure about this one. The question mentions risk, so I'm wondering if Risk response or Risk mitigation might be the right answer. I'll have to think it through a bit more.

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Leana

5 months ago

I recall a question from practice where Proof of Activity was mentioned, but I can't remember if it was vulnerable or not.

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