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Microsoft MB-230 Exam - Topic 4 Question 45 Discussion

A company uses Dynamics 365 Customer Service.Telemetry on agent case resolution time reveals that agents spend 20 minutes on average resolving cases. Analysis determines that resolution duration is increased because agents are often required to view and modify data on the related account.The company requires a solution that allows agents to enter data in a single screen and edit multiple records without navigating to each record.You need to create the solution.Which two actions should you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point
D) Add an editable grid of the account on the case form.
A) Configure the editable grid of the case view to include account details.
B) Add an editable grid control to the case view.
C) Configure the Nested grid view.

Microsoft MB-230 Exam - Topic 4 Question 45 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 45
Topic #: 4
[All MB-230 Questions]

A company uses Dynamics 365 Customer Service.

Telemetry on agent case resolution time reveals that agents spend 20 minutes on average resolving cases. Analysis determines that resolution duration is increased because agents are often required to view and modify data on the related account.

The company requires a solution that allows agents to enter data in a single screen and edit multiple records without navigating to each record.

You need to create the solution.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point

Show Suggested Answer Hide Answer
Suggested Answer: D

by Lavonna at Apr 01, 2023, 11:43 AM

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Haydee
10 months ago
C could be useful, but not sure if it’s the best fit for this scenario.
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Chantell
10 months ago
D seems unnecessary, just cluttering the case form.
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Zena
11 months ago
Wait, can you really edit multiple records like that? Sounds too good to be true.
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Bernardo
11 months ago
I think B is the better option here, more flexibility!
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Ashleigh
11 months ago
A is a solid choice, definitely helps with visibility.
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Lorean
11 months ago
I definitely remember we discussed the importance of having an editable grid on the case form, but I’m not sure if that’s the best option here.
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Ardella
11 months ago
I feel like configuring the nested grid view could be a solution, but I can't recall if it really helps with the single screen requirement.
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Dino
11 months ago
I think adding an editable grid control to the case view makes sense since it allows for direct edits, but I’m a bit confused about whether we need to include account details too.
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Vernell
11 months ago
I remember something about editable grids from our last practice session, but I'm not sure if it was specifically about the case view or the account details.
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Fernanda
11 months ago
Hmm, I'm not totally sure about this one. I think it might be the public IP address, since that's how the Load Balancer would be accessed externally. But I'm not 100% confident.
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Julene
11 months ago
This one seems pretty straightforward. The email from the bank that's not actually from the bank is a classic phishing attack, so I'll go with option A.
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Aileen
12 months ago
Hmm, I'm not totally sure about this one. The question mentions risk, so I'm wondering if Risk response or Risk mitigation might be the right answer. I'll have to think it through a bit more.
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Leana
12 months ago
I recall a question from practice where Proof of Activity was mentioned, but I can't remember if it was vulnerable or not.
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