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Microsoft MB-230 Exam - Topic 3 Question 91 Discussion

A customer has three cases in process and two cases for the current calendar year.You need to determine how many cases the customer has left on their entitlement.How many cases are left?
C) 23
A) 20
B) 22
D) 25

Microsoft MB-230 Exam - Topic 3 Question 91 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 91
Topic #: 3
[All MB-230 Questions]

A customer has three cases in process and two cases for the current calendar year.

You need to determine how many cases the customer has left on their entitlement.

How many cases are left?

Show Suggested Answer Hide Answer
Suggested Answer: C

https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-termscustomer

by Mayra at Jul 08, 2025, 09:09 PM

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Wenona
9 months ago
Wait, how do we know they had 25 to start with?
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Valentine
10 months ago
No way, it's definitely 23!
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Janae
10 months ago
I think it's 22 cases left!
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Joesph
10 months ago
Totally agree, 23 makes sense!
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Fernanda
10 months ago
The customer has 5 cases total.
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Elise
10 months ago
If I recall correctly, the total entitlement was 25, and we just need to subtract the 5 cases that are already accounted for. So, that would leave us with 20 cases left.
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Ilona
11 months ago
I feel like I might be overthinking this. Are we supposed to add the cases in process to the current year cases?
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Bronwyn
11 months ago
I think we practiced a similar question where we had to subtract the cases in process from the total entitlement. Was it 25 cases total?
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Kaycee
11 months ago
I remember something about calculating entitlements, but I'm not sure how to factor in the cases in process versus the current year.
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Brunilda
11 months ago
Okay, I'm pretty confident I know how to solve this. The customer has 3 cases in process and 2 cases for the current year, so that's a total of 5 cases. The question is asking how many cases the customer has left on their entitlement, so I just need to subtract 5 from the total entitlement to get the answer.
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Kenneth
12 months ago
I think I've got this. The customer has 5 cases total, so the number of cases left on their entitlement would be the total entitlement minus 5. If the total entitlement is 20, then the answer is 20 - 5 = 15 cases left.
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Benton
12 months ago
Hmm, I'm a bit confused. Does the question mean the total number of cases the customer is entitled to, or just the number of cases they have left? I'm not sure if I should be adding or subtracting the 5 cases.
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Tawny
12 months ago
Okay, let's think this through step-by-step. The customer has 3 cases in process and 2 cases for the current year. So the total number of cases is 3 + 2 = 5. The question is asking how many cases the customer has left on their entitlement, so I need to subtract 5 from the total entitlement to get the answer.
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Eric
1 year ago
Haha, this is a tricky one! I'm going to go with C) 23 just to be different. Who knows, maybe the exam writer is trying to catch us off guard. Either way, I'm feeling lucky today!
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Latrice
1 year ago
D) 25 seems like the correct answer to me. The question doesn't specify the total entitlement, so we have to assume it's a standard entitlement of 25 cases. Subtracting the 5 cases mentioned leaves us with 25 - 5 = 20 cases left.
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Lashonda
1 year ago
I think the answer is B) 22. The customer has 3 cases in process and 2 cases for the current year, so that's a total of 5 cases. The question is asking how many cases are left, so we subtract 5 from the total entitlement to get 22 cases left.
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Dorian
1 year ago
Great job! The answer is indeed B) 22. The customer has 5 cases used, leaving them with 22 cases remaining.
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Sherman
1 year ago
Yes, that's correct. The customer has used 5 cases already, so they have 22 cases left on their entitlement.
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Josphine
1 year ago
I agree, the answer is B) 22. The customer has 5 cases in total, so subtracting that from the entitlement gives us 22 cases left.
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Mickie
1 year ago
I'm not sure, but I think the answer might be C) 23. Maybe we should double check the calculation.
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Yuette
1 year ago
I agree with Eric, the customer has 3 cases in process and 2 for the current year, so 25 total cases minus 3 and 2 equals 22 left.
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Eric
1 year ago
I think the answer is B) 22.
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