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A company enables custom context variables on a chat widget.
Users report that the context variables are not being populated on new chats.
You need to troubleshoot the issue by querying the event listeners.
Which listener is required to be running?
Suggested Answer: D
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12 comments · newest first
ER
Eric
11 months ago
Why isn’t initializeNewConversation mentioned? Seems important!
AR
Arlen
11 months ago
I’ve seen issues with getContextProvider too.
JO
Johnathon
12 months ago
Wait, are you sure? I thought it was startChat.
WA
Walker
12 months ago
Totally agree, that’s the one!
MO
Moira
1 year ago
The required listener is setContextProvider.
LI
Linsey
1 year ago
I vaguely recall that initializeNewConversation might be related to starting a chat, but I don't think it directly affects the context variables.
ST
Stephane
1 year ago
I'm leaning towards getContextProvider since it sounds like it would retrieve the context variables, but I could be mixing it up with something else.
CH
Chaya
1 year ago
I remember practicing a question about event listeners, and I feel like startChat was mentioned as important for initiating conversations.
JA
Jacquelyne
1 year ago
I think we need the setContextProvider listener to make sure the context variables are set correctly, but I'm not entirely sure.
VI
Vicki
1 year ago
Hmm, I'm a bit confused by the wording of the question. I'll need to double-check the XSLT syntax to make sure I understand how to use the count function properly.
DO
Donte
1 year ago
This question seems straightforward. I'll focus on the key words like "customers' perceptions" and "difficult to evaluate" to determine the correct answer.
HO
Hollis
1 year ago
Hmm, I'm a bit unsure about this one. I need to carefully consider each option and think about which one wouldn't be a good prioritization criterion.