Microsoft MB-230 Exam - Topic 2 Question 83 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 83
Topic #: 2

A company uses Dynamics 365 Customer Service.

Managers state that support representatives can view contact social security numbers when the representatives open contact records.

Support representatives must only be able to verify that the social security number is saved. They must not be able to view the number.

You need to configure the application to resolve the issue.

What should you do?

ACreate a Power Automate flow.

BSet up a business rule to hide the column if it contains data.

CSet up field-level security.

DRemove the column from the form.

Show Suggested Answer

Suggested Answer: A

by Chaya at Jan 24, 2025, 10:19 PM

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Pete

5 months ago

Removing the column might be too extreme.

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Alecia

5 months ago

Wait, can they really see SSNs? That seems risky!

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Magdalene

5 months ago

Totally agree, field-level security is the best option here.

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Selma

5 months ago

I think hiding the column is a quick fix, but not the best.

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Ellsworth

6 months ago

Field-level security is the way to go!

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Heidy

6 months ago

I think creating a Power Automate flow could be overkill for this situation. Field-level security sounds more straightforward.

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Yolando

6 months ago

Removing the column might be too extreme. I feel like we should still allow verification without showing the actual number.

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Herman

6 months ago

I'm not entirely sure, but I think a business rule could work too. We practiced something similar, but I can't recall the details.

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Nana

6 months ago

I remember discussing field-level security in class. It seems like the right choice here to restrict access to sensitive information.

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Art

6 months ago

Hmm, this is a tricky balance. I'm leaning towards the business rule option to hide the column if it contains data, but I'll need to double-check that it meets the requirement of verification.

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Edmond

6 months ago

I'm feeling pretty confident about this one. Setting up field-level security to restrict view access while still allowing verification seems like the best approach to me.

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Elenora

6 months ago

I'm a bit confused on this one. Hiding the column or removing it entirely doesn't seem to meet the requirement of being able to verify the number. Maybe a Power Automate flow could work?

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Natalya

6 months ago

Okay, let's see here. The key is that the support reps need to be able to verify the social security number, but not view it. I think field-level security might be the way to go.

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Roxane

7 months ago

Hmm, this looks like a tricky one. I'll need to carefully consider the requirements and the options provided.

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Teddy

12 months ago

I'd go with Option C, but I can't help wondering if the managers accidentally gave the representatives x-ray vision. Time to invest in some lead-lined desks, perhaps?

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