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Microsoft MB-230 Exam - Topic 2 Question 83 Discussion

A company uses Dynamics 365 Customer Service.Managers state that support representatives can view contact social security numbers when the representatives open contact records.Support representatives must only be able to verify that the social security number is saved. They must not be able to view the number.You need to configure the application to resolve the issue.What should you do?
A) Create a Power Automate flow.
B) Set up a business rule to hide the column if it contains data.
C) Set up field-level security.
D) Remove the column from the form.

Microsoft MB-230 Exam - Topic 2 Question 83 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 83
Topic #: 2
[All MB-230 Questions]

A company uses Dynamics 365 Customer Service.

Managers state that support representatives can view contact social security numbers when the representatives open contact records.

Support representatives must only be able to verify that the social security number is saved. They must not be able to view the number.

You need to configure the application to resolve the issue.

What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Chaya at Jan 24, 2025, 10:19 PM

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Pete
7 months ago
Removing the column might be too extreme.
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Alecia
7 months ago
Wait, can they really see SSNs? That seems risky!
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Magdalene
7 months ago
Totally agree, field-level security is the best option here.
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Selma
8 months ago
I think hiding the column is a quick fix, but not the best.
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Ellsworth
8 months ago
Field-level security is the way to go!
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Heidy
8 months ago
I think creating a Power Automate flow could be overkill for this situation. Field-level security sounds more straightforward.
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Yolando
8 months ago
Removing the column might be too extreme. I feel like we should still allow verification without showing the actual number.
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Herman
8 months ago
I'm not entirely sure, but I think a business rule could work too. We practiced something similar, but I can't recall the details.
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Nana
8 months ago
I remember discussing field-level security in class. It seems like the right choice here to restrict access to sensitive information.
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Art
8 months ago
Hmm, this is a tricky balance. I'm leaning towards the business rule option to hide the column if it contains data, but I'll need to double-check that it meets the requirement of verification.
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Edmond
8 months ago
I'm feeling pretty confident about this one. Setting up field-level security to restrict view access while still allowing verification seems like the best approach to me.
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Elenora
8 months ago
I'm a bit confused on this one. Hiding the column or removing it entirely doesn't seem to meet the requirement of being able to verify the number. Maybe a Power Automate flow could work?
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Natalya
8 months ago
Okay, let's see here. The key is that the support reps need to be able to verify the social security number, but not view it. I think field-level security might be the way to go.
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Roxane
9 months ago
Hmm, this looks like a tricky one. I'll need to carefully consider the requirements and the options provided.
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Teddy
1 year ago
I'd go with Option C, but I can't help wondering if the managers accidentally gave the representatives x-ray vision. Time to invest in some lead-lined desks, perhaps?
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Mona
1 year ago
Definitely, better safe than sorry!
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Adelina
1 year ago
That sounds like a good solution.
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Rebecka
1 year ago
Good point about the x-ray vision, better safe than sorry!
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Maira
1 year ago
Definitely, it will restrict access to sensitive information.
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Providencia
1 year ago
Option C) Set up field-level security.
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Layla
1 year ago
That sounds like the best solution.
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Malika
1 year ago
Option C) Set up field-level security.
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Linwood
1 year ago
Samantha
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Shonda
1 year ago
I'm not sure about field-level security. Wouldn't creating a Power Automate flow also help in resolving the issue?
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Alexis
1 year ago
I agree with Julie. Setting up field-level security seems like the best option to protect sensitive information.
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Julie
1 year ago
I think we should set up field-level security to restrict access to the social security number.
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