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Microsoft MB-230 Exam - Topic 2 Question 100 Discussion

You are customizing a Dynamics 36S Customer Service implementation for a company.The company's support center wants to open a chat channel in a Power Apps portal for their partners.You need to add a chat widget in the portal.What should you do?
D) Copy the code snippet from the char form and paste it in the Chat Widget Code in Content Snippets
A) Copy the code snippet from the chat form and paste it in the web template of the portal home page.
B) Copy the code snippet from the workstream form and paste it in the Chat Widget Code in Content Snippets.
C) Copy the code snippet from the workstream form and paste it in the web template of the portal home page.

Microsoft MB-230 Exam - Topic 2 Question 100 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 100
Topic #: 2
[All MB-230 Questions]

You are customizing a Dynamics 36S Customer Service implementation for a company.

The company's support center wants to open a chat channel in a Power Apps portal for their partners.

You need to add a chat widget in the portal.

What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: D

by Deeanna at Apr 03, 2026, 06:58 PM

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Apolonia
2 months ago
I prefer C. It mentions the web template, which is crucial for the portal.
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Clorinda
2 months ago
I feel like A could work too, but it seems less specific.
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Dierdre
2 months ago
I think option B is the best choice. It directly relates to the chat widget.
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Vincenza
2 months ago
C is a solid option, but I still prefer B.
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Lucille
2 months ago
Wait, can we really just copy-paste like that? Seems too easy.
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Kizzy
2 months ago
I agree, B is the best choice!
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Mozelle
4 months ago
I think A might work too, but not sure.
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Tonette
4 months ago
Option B is definitely the way to go!
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Cristy
5 months ago
I thought we were supposed to use the chat form code for the widget, but now I'm confused about where to paste it.
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Annmarie
5 months ago
I vaguely recall that we should be copying from the workstream form, but I can't remember if it goes in the web template or Content Snippets.
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Ashlyn
5 months ago
I think we had a similar question about embedding widgets in the portal. I feel like the Content Snippets option might be the right choice.
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Colette
5 months ago
I remember we practiced adding chat widgets, but I'm not sure if it's the chat form or workstream form we need to reference.
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