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Microsoft MB-230 Exam - Topic 1 Question 61 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 61
Topic #: 1
[All MB-230 Questions]

A company manufactures installs, and maintains residential water filtration systems. The company implements Dynamics 365 Customer Service.

Installation technicians call support technicians when they encounter issues during system installations.

You must create step-by-step documentation for the support technicians.

Which two fields must you include? Each correct answer presents part of the solution.

NOTE: Each coned selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: B, D

by Tamar at Apr 14, 2024, 01:12 AM

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Chantell
3 months ago
Wait, why would we need an Owner field? That seems odd.
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Val
4 months ago
Agreed, Description and Agent script seem like the best choices!
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Celestine
4 months ago
Not sure about the Language field being necessary.
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Eliz
4 months ago
I think the Agent script is crucial too!
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Sueann
4 months ago
Definitely need the Description field for clarity.
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Ashlyn
4 months ago
"Language" seems less critical to me, but I guess it could help if the technician speaks a different language. Not sure if it's essential though.
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Nicholle
5 months ago
I remember practicing a question like this, and I feel like "Owner" might be important too, to know who is responsible for the issue.
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Alba
5 months ago
I'm not entirely sure about "Agent script," but it seems relevant since it could guide the support technicians through troubleshooting steps.
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Lorriane
5 months ago
I think we definitely need to include the "Description" field, as it helps clarify the issue for the support technicians.
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Shaquana
5 months ago
I feel pretty confident about this one. Based on the information provided, the two fields I would include are "Description" and "Owner". The description would give the support technicians the details they need to understand the issue, and the owner field would let them know who to follow up with.
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Corrinne
5 months ago
Okay, let's see. The question mentions that installation technicians call support technicians when they encounter issues, so the documentation should probably include fields that would help the support technicians understand the problem and provide assistance. I'm thinking "Description" would be a good one to include.
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Nikita
5 months ago
Hmm, I'm a bit unsure about this one. The question is asking about which fields to include, but it's not totally clear to me what the most relevant fields would be. I'll need to think this through carefully.
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Darnell
5 months ago
This looks like a straightforward question about documenting a customer service process. I think the key is to identify the most important fields that the support technicians would need to have in their documentation.
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Ashanti
5 months ago
Hmm, this seems like a tricky one. I'll need to think carefully about the different components in a Splunk cluster and how they interact.
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Kerry
5 months ago
Hmm, this seems like a straightforward question about the differences between worms and Trojan horses. I'll need to carefully review the options and think through the key characteristics of each.
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Bobbie
5 months ago
Okay, let's see here. The question is asking about the maximum duration of sessions, so I'm thinking it's probably in the media-manager configuration. I'll try option B and see if that's the right answer.
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Julene
5 months ago
Hmm, I'm a bit unsure about this one. I know PDCA has something to do with process improvement, but I can't remember the exact details. I'll have to think this through carefully.
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Corrie
2 years ago
I think the key fields to include are Description and Agent script. Owner and Language can be important too, but in this specific scenario, the former two are more crucial for the support technicians to successfully resolve issues.
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Shasta
2 years ago
I see both sides. Owner does have its importance, but Language is crucial for effective communication. I'm leaning towards Description and Language being the fields to include.
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Shawna
2 years ago
I think Language should be one of the fields. It helps in ensuring the communication between support and installation technicians is clear.
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Ettie
2 years ago
I disagree. I believe Owner should be included as it helps in assigning responsibility.
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Cristina
2 years ago
I agree with Description is important to understand the issue and Agent script guides the support technicians on how to proceed.
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Delisa
2 years ago
I think the two fields that must be included are Description and Agent script.
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Miesha
2 years ago
Yeah, Language is important for clear communication. But I still think Owner and Agent script are crucial for accountability and troubleshooting steps.
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Leoma
2 years ago
I feel like Language should also be included, so that support technicians can easily understand the instructions.
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Catalina
2 years ago
I agree. Description would provide details about the issue, and Agent script can guide them on how to troubleshoot.
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Dona
2 years ago
I think we should include Description and Agent script in the step-by-step documentation.
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Shaquana
2 years ago
You know, if 'Owner' was an option, I bet some poor sap would still try to select it, just to be safe. Gotta cover all the bases, right?
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Janey
2 years ago
Haha, yeah, they'd be like a fish out of water without those key pieces of information. Imagine them just staring at the phone, like, 'Uh, what do I do now?' Not a great way to provide support.
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Fabiola
2 years ago
Yeah, 'Description' is a no-brainer. It'll help the support technicians understand the issue the installation technician is facing. And 'Language' is crucial, especially if you have a diverse workforce or customer base.
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Zena
2 years ago
I'm with you all on this. It's a pretty straightforward question, but it's important to choose the right fields. I mean, if the support technicians don't have a clear description of the problem and a script to follow, they're going to be pretty lost, right?
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Dorian
2 years ago
Haha, yeah, 'Owner'? What are we, buying a house or troubleshooting a water filtration system?
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Elise
2 years ago
A) Owner
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Dianne
2 years ago
D) Agent script
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Daisy
2 years ago
C) Language
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Nickie
2 years ago
B) Description
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Rose
2 years ago
A) Owner
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Aleta
2 years ago
Hmm, this question seems straightforward. We're creating documentation for support technicians, so we need to include fields that would be most relevant to them.
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Beth
2 years ago
Exactly. The other options, like Owner and Language, are not as directly relevant to the troubleshooting process. We need to focus on the fields that will enable the support technicians to effectively resolve the installation issues.
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Yolando
2 years ago
Definitely. Description is crucial because it will allow the support technicians to understand the specific issue the installation technician is facing. And Agent script can provide them with a structured script to follow when guiding the installation technician through the troubleshooting process.
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Santos
2 years ago
I agree. The question is asking us to identify the two most important fields to include in the step-by-step documentation. I think Description and Agent script are the obvious choices here.
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Nadine
2 years ago
I agree. Those are the correct fields to include.
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Paola
2 years ago
Description and Agent script.
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Susana
2 years ago
This seems like a straightforward technical question. The key is to identify the fields that are most relevant for the support technicians to troubleshoot the installation issues.
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