Microsoft Exam MB-220 Topic 1 Question 59 Discussion

Actual exam question for Microsoft's MB-220 exam

Question #: 59
Topic #: 1

The marketing department at Contoso Children's Foundation wants to set up a real-time journey to thank people for their donations, using specific donation values in emails and journey branches. The journey needs to be triggered when someone donates through your organization's website.

You need to:

1. create the custom event trigger, and

2. give the event code snippet to the website team so they can build the trigger into the donations page.

Which two field types can you add in a custom event to provide additional context for the journey? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

ATrue or false

BOption list

CCurrency

DNumber

Show Suggested Answer

Suggested Answer: B, C, E

https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics-report

by Caitlin at Feb 10, 2024, 01:31 AM

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Jacquelyne

10 months ago

I agree with Clorinda. Those three charts give a comprehensive view of customer sentiment and feedback.

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Clorinda

10 months ago

In my opinion, Sentiment, Net Promoter Score, and CSAT are important metrics to track customer satisfaction and loyalty.

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Carmelina

10 months ago

I'm not sure about the default charts. Can someone explain the rationale behind their choices?

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Youlanda

10 months ago

I disagree with Therese. I believe the three default charts are Respondents - tracked and anonymous, Total Responses, and CSAT.

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Therese

11 months ago

I think the three charts created by default in Dynamics are Sentiment, Net Promoter Score, and CSAT.

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Wayne

11 months ago

Maybe we can discuss with the team to clarify the default metrics in the Satisfaction Metrics report.

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Fernanda

11 months ago

I think we need to check the report to confirm which charts are included by default in Dynamics.

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Vannessa

11 months ago

I'm pretty sure CSAT is one of the default metrics, along with Sentiment and Net Promoter Score.

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Mary

11 months ago

I believe Total Responses is also one of the default charts in Dynamics.

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Arminda

11 months ago

I remember seeing Sentiment and Net Promoter Score on the report, but I'm not sure about CSAT.

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Tyra

12 months ago

I think the default charts in Dynamics are Sentiment, Net Promoter Score, and CSAT.

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Corinne

1 years ago

Haha, total responses? That's like asking how many questions are on the exam. Of course that's going to be there! Though I guess it's good to double-check the obvious sometimes.

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Margurite

1 years ago

Yeah, the Respondents chart would be useful too. And don't forget Total Responses - that's a pretty basic one that I'm sure will be included.

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Sheldon

1 years ago

I agree, those are the main metrics we'll want to look at. But I'm also curious about the Respondents chart - that could give us good insight into the overall response rate and engagement.

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Barrie

1 years ago

Hmm, this question seems pretty straightforward. The three charts created by default in Dynamics are Sentiment, Net Promoter Score, and CSAT. Those are the key metrics we use to track customer satisfaction.

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