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Microsoft MB-220 Exam Questions
- Microsoft Dynamics 365 Certifications
- Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate Certifications
- Topic 1: Configure marketing applications: This section covers configuring marketing tools within Dynamics 365 setup and optimizing their functionality.
- Topic 2: Manage segments and lists: This section is about organizing specific audiences to run efficient marketing campaigns.
- Topic 3: Create and manage marketing forms and pages: This section details the design of online pages and forms to effectively engage customers and increase leads.
- Topic 4: Manage leads, contacts, and accounts: After attaining leads, this section addresses building strong relations with clients through data related to lead generation, management of contacts, and organization of accounts.
- Topic 5: Create and manage marketing email messages: This section is about managing and writing emails to enhance the effectiveness of campaigns.
- Topic 6: Manage customer journeys: This section focuses on administering communication with customers to improve engagement and meaningful insights.
- Topic 7: Manage events and webinars: This section is about planning, supporting, and executing online or physical webinars to achieve marketing goals.
- Topic 8: Configure Dynamics 365 Customer Voice: The section covers configuring the Dynamics 365 environment for Customer Voice that allows collecting their feedback and valuable insights.
Free Microsoft MB-220 Exam Actual Questions
Note: Premium Questions for MB-220 were last updated On Jul. 16, 2024 (see below)
Your organization is launching a new brand and product line named Fourth Coffee.
As part of the launch strategy, the marketing team is planning a large event. The team wants to send email invitations using launch@fourthcoffee.com as the From email address.
You need to set up the domain authentication for the new brand.
Which domain should you set up?
Your customer is using an outbound subscription center in Dynamics 365 Customer Insights -- Journeys.
Due to data privacy concerns, they want to implement a global double opt-in for new subscriptions and consent preferences.
You need to configure the settings for this requirement.
Solution: Add a privacy policy link.
Does this meet the goal?
Your organization is launching a new brand and product line named Fourth Coffee.
As part of the launch strategy, the marketing team is planning a large event. The team wants to send email invitations using launch@fourthcoffee.com as the From email address.
You need to set up the domain authentication for the new brand.
Which domain should you set up?
Your organization wants to create forms and embed the forms on your external website. You are creating forms for the different processes and need to select the proper audience for the form. Which two audiences could you select?
You are working on marketing page templates
You want to make it easier for marketing users to filter the best matched template from the template gallery. Which two attributes can you use to categorize the templates? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
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