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Salesforce Exam CRT-101 Topic 2 Question 98 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 98
Topic #: 2
[All CRT-101 Questions]

The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.

What case management tools need to be utilized for this requirement?

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