iSQI CPUX-F Exam - Topic 1 Question 69 Discussion

Actual exam question for iSQI's CPUX-F exam

Question #: 69
Topic #: 1

You have been asked to conduct a usability test of a car rental website. Which one of the following is NOT an appropriate task for the usability test?

AFind a phone number that you can call to talk to someone about your rental contract

BTell me what you think of the website's home page

CRent a car that meets your needs from a location and for a period that suits you and your budget

DRent a compact car from London Heathrow Airport. You need to collect the car tomorrow morning at 9 and return it to the same location, 4 days later at noon

ECancel a reservation that you had previously made

FWhat is the charge for renting a GPS?

Show Suggested Answer

Suggested Answer: B

by Vanna at May 01, 2025, 12:04 PM

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Leigha

2 months ago

Task F feels off too, like, is that really a usability issue?

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Leota

2 months ago

Totally agree, Task C is way too specific!

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Rolande

2 months ago

I think Task B is a bit vague for a test.

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Arminda

3 months ago

Task E isn't really a usability test, right?

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Valda

3 months ago

Wait, why would you test canceling a reservation? Seems odd.

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Mertie

3 months ago

I feel like D is definitely a usability task since it involves the actual renting process, but I can't quite recall if E is considered valid.

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Lashawnda

3 months ago

I remember practicing a question similar to this, and I think tasks should focus on the user experience, so maybe B is less appropriate?

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Alaine

4 months ago

I'm not entirely sure, but I feel like option E could also be a candidate since it assumes prior knowledge of the system.

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Rikki

4 months ago

I think option A might be the one that doesn't fit because it's more about customer service than usability.

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Dolores

4 months ago

I'd go with option C. Renting a car that meets the user's needs is a great way to test the site's core functionality.

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Kimberely

4 months ago

Wait, is "tell me what you think of the home page" a usability task? That seems more like a general feedback question.

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Salley

4 months ago

Okay, I think I've got this. The key is to pick tasks that evaluate how well the website supports the user's main goals, not peripheral features.

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Candida

5 months ago

Hmm, I'm not sure about the "find a phone number" task. That seems more like a customer service question than a usability test.

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Tamar

5 months ago

This seems pretty straightforward. I'd focus on tasks that test the core functionality of the website, like booking a rental car.

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Beatriz

8 months ago

I'm surprised option B is even an option. Asking users what they think of the home page? That's like the definition of a usability test!

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Skye

7 months ago

I agree, asking users for feedback on the home page is crucial for improving the website.

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Barb

8 months ago

Option B is definitely a valid task for a usability test.

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Cyril

8 months ago

Haha, option F. 'What's the charge for a GPS?' That's like asking the test subject to read the fine print. Not a usability task at all.

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Reena

8 months ago

I think the focus should be on tasks that test how easy it is to navigate and use the website.

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Reena

8 months ago

Yeah, it's not really testing the website's functionality or user experience.

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Reena

8 months ago

Agreed, option F seems more like a pricing question than a usability test task.

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Claribel

9 months ago

I disagree with Whitley, because cancelling a reservation is a common task on rental websites.

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Whitley

9 months ago

I think option E is also not relevant for a usability test.

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Vincent

10 months ago

D is the only one that's not appropriate. Renting a specific car for a specific time and location? That's just testing the site's functionality, not its usability.

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