I've got a good feeling about option C. The description of Extension Mobility as allowing agents to temporarily access their phone settings from other Unified IP Phones seems to match what I know about the feature. I'll go with that as my answer.
Hmm, this looks straightforward enough. I'll need to save the workbook as a .xlsm file to enable macros, and then reopen it. The message box and clicking OK seem like they're just part of the VBA code, so I don't think I need to worry about those specifically.
I'm feeling confident about this one. Exploratory testing allows you to leverage your experienced test team to identify risks and issues that might be missed with a more rigid approach.
Sherell
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