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A business analyst (BA) is working on an effort to upgrade a system to take advantage of new technology. Most of the end users with the business knowledge and IT staff with technical knowledge of the system are no longer with the company. What can the BA evaluate to better understand the extent of the effort?
Suggested Answer: A
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11 comments · newest first
JI
Jina
1 year ago
Totally agree, understanding the benefits is crucial for buy-in!
GI
Gilma
1 year ago
Upgrading without user input could lead to major issues.
AL
Allene
1 year ago
Wait, how can they upgrade without the original team? Sounds risky.
MY
My
1 year ago
I think evaluating performance measures is key too!
GW
Gwenn
1 year ago
Definitely need to look at the number of business areas impacted.
DE
Delmy
1 year ago
Collecting performance measures could be important too, but I'm not sure how that directly relates to the upgrade effort.
DO
Dorethea
1 year ago
I practiced a question like this, and I feel like the communication platform might not be the main focus here. It seems more about understanding the system itself.
DA
Dana
1 year ago
I'm not entirely sure, but I remember something about evaluating benefits. Wouldn't that help justify the effort?
SK
Skye
1 year ago
I think the BA should look into the number of business areas impacted. That seems crucial to understanding the scope of the upgrade.
RY
Ryann
1 year ago
I'm feeling pretty confident about this one. The key is understanding how Highly Suspicious artifacts are used to identify potential zero-day attacks.
LO
Lorrie
1 year ago
I'm a bit confused on this one. I know there are different work types in Genesys, but I'm not entirely sure which one doesn't use service objectives. I'll have to review my notes on that.