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IIBA CBAP Exam - Topic 4 Question 125 Discussion

Actual exam question for IIBA's CBAP exam
Question #: 125
Topic #: 4
[All CBAP Questions]

You are the business analyst for your organization. A customer has approached your organization and is requesting that your company create new software for them that will help them collect customer information.

In regard to enterprise analysis this business needs stems from which one of the following need generation approaches?

Show Suggested Answer Hide Answer
Suggested Answer: B

Enterprise analysis is a knowledge area that describes the business analysis activities that take place for an enterprise to identify business opportunities, build a business architecture, determine the optimal project investment path for the enterprise and implement new business and technical solutions1.Enterprise analysis can be triggered by different need generation approaches, such as bottom-up, external drivers, middle management, or top-down2.In this case, the business need stems from external drivers, which are factors outside the organization that influence its performance, such as customers, competitors, regulations, or market trends3. A customer requesting new software for collecting customer information is an example of an external driver that creates a business need for the organization. The organization should conduct enterprise analysis to understand the customer's requirements, assess the current capabilities and gaps, evaluate the feasibility and risks of the proposed solution, and define the business case and scope for the project.Reference:

What is Enterprise Analysis: does it differ from Enterprise Architecture?

[Enterprise Analysis - Business Analyst Training]

[External Drivers: Definition & Examples - Video & Lesson Transcript | Study.com]


by Leonard at Jan 05, 2026, 05:16 AM

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Lashawnda
Agreed! External factors influence their needs.
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Gail
5 days ago
I think it's B) External drivers. Customers push for new solutions.
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France
10 days ago
I’m leaning towards B) External drivers too. It makes the most sense here.
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Aja
16 days ago
Surprised it's not C) Middle management. They often have insights into customer needs.
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Glennis
21 days ago
I disagree, it's more like D) Top-down. Management usually drives these requests.
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Alverta
26 days ago
I think it's A) Bottom-up. The request is coming from the customer directly.
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Tambra
1 month ago
Definitely B) External drivers. Customers are pushing for it.
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Alison
1 month ago
Top-down, bottom-up, who cares? As long as I get my paycheck, I'm happy. D. Top-down, I guess.
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Rosalind
1 month ago
Haha, I bet the customer is just trying to collect all our personal information to sell it on the black market. B. External drivers, for sure!
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Avery
2 months ago
B. External drivers, no doubt. The customer is the external force driving this software development project.
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Natalie
2 months ago
I'm going with C. Middle management. They're the ones who typically identify and communicate these types of customer needs.
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Matt
2 months ago
Definitely B. External drivers. The customer is the external driver, and the organization is responding to their needs.
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Rodolfo
3 months ago
D. Top-down seems like the correct answer here. The organization is responding to a customer request, which is a top-down approach.
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Marti
3 months ago
I think the answer is B. External drivers, as the customer is approaching the organization with a specific need.
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Stephen
3 months ago
I recall that middle management often plays a role in translating needs, but this feels more like an external driver situation.
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Tammara
3 months ago
I feel like it could also be bottom-up if the request is based on feedback from end-users, but that seems less likely here.
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Franklyn
3 months ago
I'm not entirely sure, but I remember a practice question where we discussed top-down approaches being driven by higher management.
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Kimberely
3 months ago
I think this might be related to external drivers since the customer is coming to us with a specific need.
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Nakisha
4 months ago
This seems straightforward to me. The customer is coming to the organization with a request, so that indicates an external driver is the source of the need. I'm going to go with B.
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Corazon
4 months ago
Ugh, I'm really struggling with this one. I can't quite figure out if the customer counts as an external driver or not. Maybe I should try to eliminate the other options first and see if that helps me narrow it down.
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Nicolette
4 months ago
Okay, I've got this. The question is asking about the need generation approach, and the details mention a customer approaching the organization. That points to an external driver, so I'm confident B is the right answer here.
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Vilma
4 months ago
I'm a bit unsure about this one. Is the customer considered an external driver, or is there something else I'm missing? I'll have to think it through carefully before selecting an answer.
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Mel
4 months ago
Hmm, this seems like a pretty straightforward question. I think the key is to identify where the need for this new software is coming from. Based on the details provided, it sounds like an external driver, so I'll go with B.
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