A company finalized the implementation of a new, corporate-wide database. After nearly three months of operation, the solution is repeatedly producing invalid outputs. A business analyst (BA) has been asked to investigate the solution's problem. The BA has been able to find several instances where the outputs from the solution are below an acceptable level of quality.
Which of the following techniques should the BA use to identify the solution limitations?
Root cause analysis is a technique that involves identifying and addressing the underlying causes of a problem or an issue, rather than the symptoms or the effects. Root cause analysis can help the BA to identify the solution limitations, which are the internal factors that prevent the solution from delivering its full business value. By finding and eliminating the root causes of the problem, the BA can improve the quality and performance of the solution, and prevent the problem from recurring. The other options are not the best techniques for identifying the solution limitations, as they are more focused on identifying and managing the external factors that affect the solution, such as risks, stakeholders, criteria, or rules.Reference:Task: Assessing Solution Limitations,CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition,BABOK Guide
A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper based process. A few years ago, the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software. During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements The company stopped the effort and incurred a 1500.000 USD loss on the cost of the software.
This year, the Director of Finance requested that a team investigate the current paper-based time reporting process and recommend solutions. The Director of Finance feels that the Director of Human Resources must be involved as a critical stakeholder The Director of Human Resources is still bitter about the last effort because the process stopped.
During a design review meeting to discuss the future state, all stakeholders are in agreement except the Director of Human Resources. Who makes the final decision?
The governance approach defines the roles and responsibilities of the stakeholders involved in the business analysis activities, including who has the authority to make decisions and approve deliverables. In this case, the Director of Human Resources is not the decision maker, but one of the stakeholders who needs to be consulted and informed. The final decision should be made by those who have the decision-making authority as per the governance approach, which may include the sponsor, the Director of Finance, or other senior managers.Reference:
CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 2: Business Analysis Planning and Monitoring, page 67
BABOK Guide, Version 3, Section 2.4: Governance, page 29
Your organization is trying to determine which one of two opportunities they will pursue. The Project A is worth
$235,987 and Project B is worth $567,000 but carries significant risk. The organization elects to purse Project B and not Project A.
What is the opportunity cost in this scenario?
Opportunity cost is the value of the next best alternative that is forgone as a result of making a decision1. In this scenario, the opportunity cost of choosing Project B over Project A is the value of Project A, which is $235,987. This means that by pursuing Project B, the organization is giving up the potential benefit of earning $235,987 from Project A. The risk of Project B is not relevant for calculating the opportunity cost, as it only affects the expected return of Project B, not the value of Project A. The difference between the values of Project B and Project A ($331,013) is not the opportunity cost, as it does not reflect the value of the forgone alternative.The value of Project B ($567,000) is not the opportunity cost, as it is the value of the chosen alternative, not the forgone one.Reference:1: Opportunity Cost: Definition, Calculation Formula, and Examples1
Enterprise analysis provides many things for an organization.
All of the following are tasks included in enterprise analysis except for which one?
Enterprise analysis is a knowledge area that covers the activities of identifying and defining business needs and opportunities, and determining feasible solutions to meet the organizational goals and objectives. Enterprise analysis includes the following tasks: define business need, assess capability gaps, determine solution approach, define solution scope, and define business case. Solution performance assessment is not a task of enterprise analysis, but rather a task of solution evaluation, which is another knowledge area that covers the activities of measuring and validating the value delivered by a solution.Reference:BABOK Guide v3, page 25;CBAP / CCBA Certified Business Analysis Study Guide, page 69.
There are just three inputs to the assess proposed solution process.
Which of the following is NOT one of the inputs for the assess proposed solution process?
Decision analysis is not an input, but a technique that can be used to assess proposed solutions. Decision analysis involves evaluating the feasibility, benefits, risks, and impacts of various solution options and selecting the best one based on predefined criteria and stakeholder preferences. The inputs for the assess proposed solution process are requirements, assumptions and constraints, and solution options. Requirements are the desired capabilities and conditions of the solution. Assumptions and constraints are the factors that affect the solution design and implementation. Solution options are the alternative ways to meet the requirements within the assumptions and constraints.Reference:
BABOK Guide, p. 121-122
CBAP / CCBA Certified Business Analysis Study Guide, p. 295-296
Certified Business Analysis Professional (CBAP) | Coursera, Course 2, Week 4, Video: ''Assess Proposed Solution''
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