A Human Resources application has online field help for the add, change and delete transactions. The help facility is maintained by a separate application. How would the field help be measured for the Human Resources application?
I recall something about how help features can enhance user experience, but I still think they shouldn't be counted as EQs at all. "Not counted" seems right.
Okay, I think I've got it. The date range is applied at the panel level, and a separate date range is used for the "Orders" metric. So the table should show the product orders recorded during that second date range.
Ah, this is a tricky one. I'm leaning towards the CMDB, but the quality management controls and decision support system also seem relevant. I'll have to think this through carefully and weigh the pros and cons of each option.
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