IFMA Exam CFM Topic 5 Question 12 Discussion

Actual exam question for IFMA's CFM exam

Question #: 12
Topic #: 5

[All CFM Questions]

How should the facility manager ensure the gym meets staff expectations?

ASolicit staff asking for suggestions on how to improve the gym.

BPoll in the industry and ask them how best to create and maintain a gym facility for staff use.

CHave the facility manager perform the monthly inspections.

DHire a consultant to provide you with information regarding trends to keep a gym current.

Show Suggested Answer

Suggested Answer: A

The IFMA Occupancy and Human Factors competency highlights the importance of understanding occupant needs and expectations.

Soliciting staff feedback (A) ensures the gym aligns with actual user needs rather than assumptions.

Polling the industry (B) may provide general trends but lacks site-specific relevance.

Facility manager inspections (C) focus on maintenance rather than user experience.

Hiring a consultant (D) can be useful but is costly and unnecessary if internal feedback is gathered effectively.

Regular staff surveys, feedback mechanisms, and engagement are critical for maintaining high user satisfaction.

by Geraldo at Jul 09, 2025, 08:29 PM

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2 days ago

Option A seems like the best approach. Getting direct feedback from the staff is the surest way to understand their needs and expectations.

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3 days ago

A) Solicit staff asking for suggestions on how to improve the gym.

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