IFMA Exam CFM Topic 4 Question 8 Discussion

Actual exam question for IFMA's CFM exam

Question #: 8
Topic #: 4

[All CFM Questions]

What is the primary leadership goal for a Facility Manager?

ASee the big picture

BHelp clients and customers succeed

CBe the go-to person for guidance on FM issues

Show Suggested Answer

Suggested Answer: B

The primary leadership goal for a Facility Manager is to help clients and customers succeed (Option B).

Why Option B is Correct?

Facility Managers (FMs) play a strategic role in aligning facility operations with business success.

They must ensure the built environment supports productivity, safety, and efficiency for all stakeholders.

IFMA's Leadership & Strategy Core Competency states that FM professionals should focus on how facility management contributes to business and client success.

Why Other Options Are Incorrect?

Option A (See the big picture): While strategic thinking is important, the goal of leadership is to drive results for clients and stakeholders.

Option C (Be the go-to person for FM issues): Being a knowledge expert is valuable, but leadership extends beyond technical expertise to driving organizational success.

IFMA Core Competency: Leadership & Strategy -- Focus on delivering value to clients and customers.

Source: IFMA Leadership & Communication Guide (IFMA, 2023).

by Gary at Apr 07, 2025, 12:21 AM

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1 months ago

I'd argue that seeing the big picture is the most important thing. You need to have a strategic vision to effectively manage a facility.

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Rex

1 days ago

B) Help clients and customers succeed

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Malcolm

15 days ago

A) See the big picture

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Nan

1 months ago

Definitely, being the go-to person for guidance on FM issues is crucial. Clients need a reliable source of expertise they can turn to.

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2 months ago

I think the primary goal is to help clients and customers succeed.

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