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IFMA Exam CFM Topic 4 Question 8 Discussion

Actual exam question for IFMA's CFM exam

Question #: 8
Topic #: 4

[All CFM Questions]

What is the primary leadership goal for a Facility Manager?

ASee the big picture

BHelp clients and customers succeed

CBe the go-to person for guidance on FM issues

Show Suggested Answer

Suggested Answer: B

The primary leadership goal for a Facility Manager is to help clients and customers succeed (Option B).

Why Option B is Correct?

Facility Managers (FMs) play a strategic role in aligning facility operations with business success.

They must ensure the built environment supports productivity, safety, and efficiency for all stakeholders.

IFMA's Leadership & Strategy Core Competency states that FM professionals should focus on how facility management contributes to business and client success.

Why Other Options Are Incorrect?

Option A (See the big picture): While strategic thinking is important, the goal of leadership is to drive results for clients and stakeholders.

Option C (Be the go-to person for FM issues): Being a knowledge expert is valuable, but leadership extends beyond technical expertise to driving organizational success.

IFMA Core Competency: Leadership & Strategy -- Focus on delivering value to clients and customers.

Source: IFMA Leadership & Communication Guide (IFMA, 2023).

by Gary at Apr 07, 2025, 12:21 AM

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Shawn

2 months ago

Absolutely, being the go-to person is essential. That way, clients know they can count on you to solve any problem that comes up.

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Mabel

27 days ago

C) Be the go-to person for guidance on FM issues

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Tiara

1 months ago

B) Help clients and customers succeed

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Keith

1 months ago

A) See the big picture

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Dick

2 months ago

Haha, the facility manager should be the superhero of the building, swooping in to save the day whenever there's an issue!

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Jerilyn

1 months ago

C) Be the go-to person for guidance on FM issues

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Romana

1 months ago

B) Help clients and customers succeed

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Kami

1 months ago

A) See the big picture

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Hester

3 months ago

Seeing the big picture is crucial too. It helps in making strategic decisions for the facility.

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Lucy

3 months ago

I agree with Lennie. Being the go-to person for guidance on FM issues is also important.

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Leontine

3 months ago

I'd argue that seeing the big picture is the most important thing. You need to have a strategic vision to effectively manage a facility.

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Otis

2 months ago

C) Be the go-to person for guidance on FM issues

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Rex

2 months ago

B) Help clients and customers succeed

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Malcolm

2 months ago

A) See the big picture

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Nan

3 months ago

Definitely, being the go-to person for guidance on FM issues is crucial. Clients need a reliable source of expertise they can turn to.

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Louann

3 months ago

As a facility manager, I think the primary goal should be to help clients and customers succeed. That's the key to success in this role.

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Soledad

2 months ago

C) Be the go-to person for guidance on FM issues

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Kenda

3 months ago

B) Help clients and customers succeed

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Jarod

3 months ago

A) See the big picture

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Lennie

3 months ago

I think the primary goal is to help clients and customers succeed.

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