Okay, let's see. The question is asking about the customer benefits, so I'll need to focus on that and not get distracted by other details. I think options C and D sound the most comprehensive.
I practiced similar questions, and if I recall correctly, we discussed that having redundant copies would help with load balancing, so I guess that fits here.
Ah, this is a classic Salesforce configuration question. I feel pretty confident that option C is the way to go here. Creating a dedicated record type and sales process will give NTO the flexibility and visibility they need to track and report on the service contract upsells.
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