I'm confident that custom sorts cannot be created on measures. The question is specifically asking about what is true regarding custom sorts, so that rules out option A.
Okay, I think the key here is understanding where custom sorts can be created. I believe the correct answer is that they can be created by selecting a field in the source pane and going to the properties.
Hmm, I'm a bit unsure about this one. I know custom sorts are possible, but I can't recall the specifics on where they can be created. I'll have to think this through carefully.
The Monthly Service Level is a key metric, so I'm pretty sure it's included in the Queue Metrics Report. That's the report I'll focus on for this question.
Raylene
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