HRCI Exam SPHR Topic 4 Question 105 Discussion

The ultimate goal of training is to impact business outcomes --- such as improved productivity, reduced errors, or increased customer satisfaction. Learning and behavior changes matter, but organizational performance is the true ROI.

Extract from HRCI-aligned HR knowledge (Learning and Development):

SPHR candidates must link LandD to strategy: ''Training effectiveness should be evaluated based on its measurable impact on key performance metrics.'' This aligns with Kirkpatrick Level 4 evaluation (Results), the highest standard of learning impact.