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HRCI SPHR Exam - Topic 2 Question 104 Discussion

Actual exam question for HRCI's SPHR exam
Question #: 104
Topic #: 2
[All SPHR Questions]

An effective progressive disciplinary process begins with which of the following?

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Suggested Answer: D

Answer option D is correct.

An effective progressive disciplinary process begins with coaching or counseling, acknowledging good performance, and providing guidance on performance that needs to be changed. Providing ongoing feedback, both positive and negative, reduces the stress level for both employees and supervisors when serious performance issues arise and must be addressed. A written warning (A) is the second step of a formal disciplinary process. A verbal warning (B) is the first step. Suspensions (C) are usually the last step prior to termination. See Chapter 7 for more information.

Chapter: Employee and Labor Relations

Objective: Employee Relations


by Sunshine at Jun 11, 2025, 07:30 PM

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Mabelle
5 months ago
I always thought suspensions were the last resort, not the beginning!
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Lizette
5 months ago
A written warning seems too harsh for the first offense.
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Marshall
5 months ago
Definitely agree, verbal warning is the first step!
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Julio
6 months ago
I think it starts with a verbal warning.
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Jenelle
6 months ago
Wait, I thought it could start with coaching or counseling?
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Lorita
6 months ago
I thought suspensions were for more serious issues, so I guess it has to be either a verbal warning or coaching.
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Juliann
6 months ago
I feel like a written warning might come first, but I could be mixing it up with another topic we covered.
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Rosamond
7 months ago
I remember discussing that coaching or counseling is often the first step in a progressive discipline process.
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Gracia
7 months ago
I think it starts with a verbal warning, but I'm not entirely sure. We practiced a similar question in class.
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Brandon
7 months ago
I'm a little confused on this one. I know progressive discipline starts with some kind of warning, but I'm not sure if it's a written or verbal warning. I'll have to review my notes on this.
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Jutta
7 months ago
I'm pretty confident the answer is B - a verbal warning. That's the typical starting point for progressive discipline.
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Julianna
7 months ago
Okay, let me see. A written warning, a verbal warning, a suspension, or coaching/counseling. I'm going to go with D - coaching or counseling as the first step.
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An
7 months ago
Hmm, I'm not totally sure about this one. I'll have to think it through carefully. Maybe it's coaching or counseling?
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Rosann
8 months ago
I think the answer is a verbal warning. That's usually the first step in a progressive disciplinary process.
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Barabara
10 months ago
You know it! Though I prefer the 'progressive disciplinary process' - sounds so much more professional, don't you think?
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Alonzo
10 months ago
Haha, progressive discipline? More like a game of 'How many warnings can we give before firing someone?'
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Charlette
8 months ago
And finally termination if the behavior continues.
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Maile
8 months ago
Then a written warning.
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Darnell
8 months ago
It starts with a verbal warning.
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Raul
9 months ago
Providing feedback and coaching
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Merissa
10 months ago
Setting clear expectations and consequences
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Jess
10 months ago
Agreed, but don't forget the human touch. Empathy and fairness should be at the heart of it all.
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Werner
10 months ago
Yes, it's important to remember that we are dealing with people and their livelihoods.
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Raylene
10 months ago
Absolutely, empathy and fairness are key in any disciplinary process.
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Vicente
11 months ago
Yes, it also provides a basis for corrective action if needed
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Aron
11 months ago
Definitely, and I'd add that documenting every step is crucial. Can't have any ambiguity in the process.
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Dominque
10 months ago
I agree, documenting each step helps to track the progress and maintain transparency.
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William
10 months ago
Absolutely, clear documentation is key to ensure fairness and consistency.
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Avery
11 months ago
I agree, it helps employees understand what is expected of them
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Lizbeth
11 months ago
I think the effective progressive disciplinary process should start with clear communication of expectations. That's the foundation, right?
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Lashanda
11 months ago
And if the behavior or performance issues persist despite feedback and coaching, then more formal disciplinary actions may need to be taken.
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In
11 months ago
Once expectations are communicated, it's important to provide feedback and coaching to help employees meet those expectations.
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Mickie
11 months ago
Yes, you're absolutely right. Clear communication of expectations is key to setting the foundation for a progressive disciplinary process.
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Shenika
12 months ago
Setting clear expectations
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