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Google Professional Cloud DevOps Engineer Exam - Topic 9 Question 12 Discussion

You are on-call for an infrastructure service that has a large number of dependent systems. You receive an alert indicating that the service is failing to serve most of its requests and all of its dependent systems with hundreds of thousands of users are affected. As part of your Site Reliability Engineering (SRE) incident management protocol, you declare yourself Incident Commander (IC) and pull in two experienced people from your team as Operations Lead (OLJ and Communications Lead (CL). What should you do next?
C) Establish a communication channel where incident responders and leads can communicate with each other.
A) Look for ways to mitigate user impact and deploy the mitigations to production.
B) Contact the affected service owners and update them on the status of the incident.
D) Start a postmortem, add incident information, circulate the draft internally, and ask internal stakeholders for input.

Google Professional Cloud DevOps Engineer Exam - Topic 9 Question 12 Discussion

Actual exam question for Google's Professional Cloud DevOps Engineer exam
Question #: 12
Topic #: 9
[All Professional Cloud DevOps Engineer Questions]

You are on-call for an infrastructure service that has a large number of dependent systems. You receive an alert indicating that the service is failing to serve most of its requests and all of its dependent systems with hundreds of thousands of users are affected. As part of your Site Reliability Engineering (SRE) incident management protocol, you declare yourself Incident Commander (IC) and pull in two experienced people from your team as Operations Lead (OLJ and Communications Lead (CL). What should you do next?

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Suggested Answer: C

by Kerry at May 09, 2022, 02:15 PM

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Willard
10 months ago
I agree with Margery, user impact should be priority!
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Hubert
10 months ago
Wait, starting a postmortem right now? Seems too early.
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Leigha
11 months ago
Establishing a communication channel is a must!
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Ty
11 months ago
I think contacting service owners is crucial too.
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Margery
11 months ago
Definitely need to mitigate user impact first!
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Mauricio
11 months ago
Starting a postmortem right away feels too early. We should be focused on resolving the incident, not documenting it yet.
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Darrel
11 months ago
I remember practicing a similar scenario where we focused on mitigating user impact first. But I guess we need to coordinate with the team first?
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Daniel
11 months ago
I think we should definitely establish a communication channel first. It’s crucial for everyone to be on the same page during an incident.
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Carmen
11 months ago
I’m not entirely sure, but contacting the service owners seems important too. They need to know what’s going on, right?
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Sharee
11 months ago
This is a good question to test our understanding of hardware and software asset management. I'll need to think about the different ways the software allocations could be handled when the hardware is retired. I'll review the options and try to eliminate the ones that don't seem correct.
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Dexter
11 months ago
Hmm, I'm a bit confused. I thought the `kubect1 describe tkc dev-cluster` command might work, but I'm not sure if that's the right one. I'll have to double-check the Kubernetes CLI commands.
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Miss
11 months ago
I think the key here is that the user function needs to be able to handle the translation of commands across different technologies. Based on that, I'm going to go with option B - a customized knowledge module is the best way to achieve this.
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