Genesys Exam GE0-806 Topic 9 Question 57 Discussion

Actual exam question for Genesys's GE0-806 exam

Question #: 57
Topic #: 9

[All GE0-806 Questions]

What is the relations between Agents and contracts?

AAgents only need a Contract if they are Multi-Skilled

BOnly one Contract can be assigned to an Agent at a time

CContracts determine the types of calls that can be routed to an Agent

DAgents are automatically assigned a Termination Date if they do not have a Contract

Show Suggested Answer

Suggested Answer: A, B, D

by Pamella at Oct 17, 2022, 05:50 PM

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3 days ago

Option D sounds fishy to me. Agents shouldn't be automatically assigned a termination date without a contract, that doesn't seem right.

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11 days ago

I think option C is the correct answer. Contracts define the types of calls that can be routed to an agent.

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24 days ago

I believe Agents only need a Contract if they are Multi-Skilled. That's my opinion on the matter.

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26 days ago

I agree with Douglass. Having a contract in place helps in routing the right calls to the right Agents.

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28 days ago

I think the relation between Agents and contracts is that Contracts determine the types of calls that can be routed to an Agent.

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