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  • GE0-806: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

Genesys GE0-806 Exam Questions

Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
Exam Code: GE0-806
Related Certification(s): Genesys Certified Professional Certification
Certification Provider: Genesys
Number of GE0-806 practice questions in our database: 85 (updated: Jul. 18, 2024)
Expected GE0-806 Exam Topics, as suggested by Genesys :
  • Topic 1: Initial WFM Configuration, Using WFM Configuration Utility/ Create, edit and delete Web Preferences, Installing the WFM server
  • Topic 2: Managing Calendar items (modify, approve, decline)/ Configure Activity Statistics
  • Topic 3: Elements of a Workforce Management System/ Change filter settings for the Calendar views
  • Topic 4: Use the Rebuild Schedule wizard/ Split Volume and Staffing for Multi-Site Activity
  • Topic 5: Integration with the CIM Platform/ Use the Commit-Rollback feature
  • Topic 6: Explain the architecture and functionality of the Genesys Workforce Management System/ Create and Configure Business Unit (BU)
  • Topic 7: Installing/uninstalling WFM applications/ Create Workload Forecast for Multi-Site Activity (MSA)
  • Topic 8: Configure Activity Policies/ Web Architecture Overview/ Review Agent Preference options
  • Topic 9: Review and edit Scenario Schedule/ Review Schedule Notifications/ Genesys WFM Interfaces
  • Topic 10: Create Contract Profiles/ Assign Agents to contracts/ Assign Shift to Contracts/ Create Activity Sets/ Setup Activity Policies
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Ardella

19 days ago
Just passed the GCP8-CWFM exam! Key topic: Workforce Management forecasting. Expect questions on historical data analysis and shrinkage calculations. Study forecasting methods thoroughly. Thanks Pass4Success for the spot-on practice questions - they really helped me prepare quickly!
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Jettie

22 days ago
I recently passed the GCP8 - CWFM exam with the help of Pass4Success practice questions. The exam covered topics such as Initial WFM Configuration and Managing Calendar items. One question that stood out to me was related to configuring Activity Statistics, which required a deep understanding of the WFM system.
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Free Genesys GE0-806 Exam Actual Questions

Note: Premium Questions for GE0-806 were last updated On Jul. 18, 2024 (see below)

Question #1

Which of the following is required to connect the WFM Server to the WFM Database?

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Correct Answer: D

http://docs.genesys.com/Documentation/WM/latest/Admin/PrepWFM

Question #2

In the Schedule state Groups module of WFM Config utility) what does "Threshold" Indicate?

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Correct Answer: C

Question #3

Which of the following is required to connect the WFM Server to the WFM Database?

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Correct Answer: D

http://docs.genesys.com/Documentation/WM/latest/Admin/PrepWFM

Question #4

What is the only time interval currently supported as a Time Profile for WFM 8.x statistics?

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Correct Answer: B

Question #5

What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?

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Correct Answer: C

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