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Genesys GE0-806 Exam
- Topic 1: Initial WFM Configuration, Using WFM Configuration Utility/ Create, edit and delete Web Preferences, Installing the WFM server
- Topic 2: Managing Calendar items (modify, approve, decline)/ Configure Activity Statistics
- Topic 3: Elements of a Workforce Management System/ Change filter settings for the Calendar views
- Topic 4: Use the Rebuild Schedule wizard/ Split Volume and Staffing for Multi-Site Activity
- Topic 5: Integration with the CIM Platform/ Use the Commit-Rollback feature
- Topic 6: Explain the architecture and functionality of the Genesys Workforce Management System/ Create and Configure Business Unit (BU)
- Topic 7: Installing/uninstalling WFM applications/ Create Workload Forecast for Multi-Site Activity (MSA)
- Topic 8: Configure Activity Policies/ Web Architecture Overview/ Review Agent Preference options
- Topic 9: Review and edit Scenario Schedule/ Review Schedule Notifications/ Genesys WFM Interfaces
- Topic 10: Create Contract Profiles/ Assign Agents to contracts/ Assign Shift to Contracts/ Create Activity Sets/ Setup Activity Policies
Free Genesys GE0-806 Exam Actual Questions
The questions for GE0-806 were last updated On Jun. 05, 2023
Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically?
An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. Ifthe agent starts the shift at 11:54 AM. They will be considered________.
Publishing a scenario which partially overlaps with another previously published scenario in the Master schedule will cause which of the following?
An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. Ifthe agent starts the shift at 11:54 AM. They will be considered________.
Which of the following is required to connect the WFM Server to the WFM Database?
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