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Genesys
GE0-806: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

Genesys GE0-806 Exam

Certification Provider: Genesys

Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

Number of questions in our database: 85

Exam Version: May. 15, 2022

GE0-806 Exam Official Topics:

Topic 1: Initial WFM Configuration, Using WFM Configuration Utility/ Create, edit and delete Web Preferences, Installing the WFM server
Topic 2: Managing Calendar items (modify, approve, decline)/ Configure Activity Statistics
Topic 3: Elements of a Workforce Management System/ Change filter settings for the Calendar views
Topic 4: Use the Rebuild Schedule wizard/ Split Volume and Staffing for Multi-Site Activity
Topic 5: Integration with the CIM Platform/ Use the Commit-Rollback feature
Topic 6: Explain the architecture and functionality of the Genesys Workforce Management System/ Create and Configure Business Unit (BU)
Topic 7: Installing/uninstalling WFM applications/ Create Workload Forecast for Multi-Site Activity (MSA)
Topic 8: Configure Activity Policies/ Web Architecture Overview/ Review Agent Preference options
Topic 9: Review and edit Scenario Schedule/ Review Schedule Notifications/ Genesys WFM Interfaces
Topic 10: Create Contract Profiles/ Assign Agents to contracts/ Assign Shift to Contracts/ Create Activity Sets/ Setup Activity Policies

Free Genesys GE0-806 Exam Actual Questions

The questions for GE0-806 were last updated On May. 15, 2022

Question #1

An Agent using WFM Web for Agents can propose a trade to which of the following? \

Choose 3 answers

ATo a specific Agent

BTo a community where community are all Agents in the same Team

CTo a community where community are all Agents in an entire Organization

DTo a community where community are all Agents on the same site

ETo a community where community are all Agents in a Configured Agent Group

Reveal Solution Hide Solution

Correct Answer: A, B, D

Question #2

Using which application can you backup the WFM Database?

AGenesys Administrator

BWFM Database Utility

CWFM Backup Utility

DWFM Configuration Utility

EWFM Web

Reveal Solution Hide Solution

Correct Answer: E

http://docs.genesys.com/Documentation/WM/latest/Admin/PrepWFM

Question #3

Which of the following is true for ''Marked Tim''?

AThe only difference between an 'Exception' and 'Marked Time' is that an Exception may be asked by an Agent while Marked Time may not

BWhen an 'Marked Time' is scheduled Agent is taken away from his/her Work for the duration of Marked Time and then returned back

CMarked Time does not interrupt Agent work. It is only used to report specific situations like Coaching, Supervisor assist etc. while working

D'Marked Time' Is used to differentiate between paid and not paid time during Agent shift

Reveal Solution Hide Solution

Correct Answer: B

Question #4

What is the maximum possible number of assigned Rotating Patterns to an Agent?

D100

Reveal Solution Hide Solution

Correct Answer: B

http://docs.genesys.com/Special:Repository/81workforce_read_me.pdf?id=0be23033-e568-4e95-9bea-63a256097206

Question #5

Complete the sentence:

Task Sequence is configured on_____________________________.

AAn Activity

BA Contract

CA Shift

DA Rotating Pattern

Reveal Solution Hide Solution

Correct Answer: C

http://docs.genesys.com/Documentation/WM/8.1.3/Admin/TaskSeqs

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