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Genesys GE0-806 Exam

Certification Provider: Genesys
Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
Number of questions in our database: 85
Exam Version: Jan. 25, 2023
GE0-806 Exam Official Topics:
  • Topic 1: Initial WFM Configuration, Using WFM Configuration Utility/ Create, edit and delete Web Preferences, Installing the WFM server
  • Topic 2: Managing Calendar items (modify, approve, decline)/ Configure Activity Statistics
  • Topic 3: Elements of a Workforce Management System/ Change filter settings for the Calendar views
  • Topic 4: Use the Rebuild Schedule wizard/ Split Volume and Staffing for Multi-Site Activity
  • Topic 5: Integration with the CIM Platform/ Use the Commit-Rollback feature
  • Topic 6: Explain the architecture and functionality of the Genesys Workforce Management System/ Create and Configure Business Unit (BU)
  • Topic 7: Installing/uninstalling WFM applications/ Create Workload Forecast for Multi-Site Activity (MSA)
  • Topic 8: Configure Activity Policies/ Web Architecture Overview/ Review Agent Preference options
  • Topic 9: Review and edit Scenario Schedule/ Review Schedule Notifications/ Genesys WFM Interfaces
  • Topic 10: Create Contract Profiles/ Assign Agents to contracts/ Assign Shift to Contracts/ Create Activity Sets/ Setup Activity Policies

Free Genesys GE0-806 Exam Actual Questions

The questions for GE0-806 were last updated On Jan. 25, 2023

Question #1

Which of the following is required to connect the WFM Server to the WFM Database?

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Question #2

Refer to the image shown: if an agent, hired 9 days ago, would like to submit a vacation request for 10 days starting from tomorrow. The Agent's only time-off rule configuration is shown in the image, will the agent be able to successfully submit the time-off request in WFM?

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Correct Answer: B

Question #3

An Agent using WFM Web for Agents can propose a trade to which of the following? \

Choose 3 answers

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Correct Answer: A, B, D

Question #4

An Agent using WFM Web for Agents can propose a trade to which of the following? \

Choose 3 answers

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Correct Answer: A, B, D

Question #5

An Agent using WFM Web for Agents can propose a trade to which of the following? \

Choose 3 answers

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Correct Answer: A, B, D


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