Okay, let me think this through step-by-step. An ARP request is used to find the MAC address associated with a given IP address, right? And that request is sent as a broadcast message. Then the response comes back as a unicast message directly to the requesting device.
I'm a bit confused on this one. I'm not sure if the "Assign" button on a case would be the right approach for automating the queue process. I'll need to double-check the details on that option.
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