Discuss Genesys GE0-806 Exam Topic 7 Question 16

An Agent requests a Specific shift using WFM web for Agents. Immediately after the request is sent the actual status reads "Not scheduled". What does this mean?

AThe request is granted, but the Agent has to wait until a schedule will be created

BThe request is granted, but the Agent has to wait until a schedule will be published

CThe request is declined because a schedule is not published for the requested day(s)

DThe request is declined because a schedule is already published

Suggested Answer: B

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13 comments · newest first

Carla 12 months ago

Surprised it's not more straightforward! What a confusing status!

Simona 1 year ago

I disagree, it's C for sure. No schedule means the request can't be fulfilled.

Rana 1 year ago

Wait, how can it be "Not scheduled" if the request is granted?

Nicolette 1 year ago

Definitely B, they just need to wait for the schedule to be published.

Erasmo 1 year ago

I think it means the request is still pending.

Krissy 1 year ago

I feel like we practiced a question similar to this, and it was about waiting for a schedule to be published. So maybe option B makes sense?

Franklyn 1 year ago

I remember something about schedules needing to be published before requests are finalized. Could it be option C?

Yolande 1 year ago

I think "Not scheduled" means the request is still pending, so maybe it’s option A? But I’m not entirely sure.

Lucy 1 year ago

I’m confused. If the status is "Not scheduled," does that mean the request was declined? I’m leaning towards option D, but I’m not confident.

Linette 1 year ago

Okay, I think I've got it. If the GCD is not available, the engine will use a local file-based copy and can still process requests that don't update the GCD. That sounds like option C to me.

Gearldine 1 year ago

I'm a little confused on the difference between the options here. I'll need to re-read the question carefully and think through the security implications of each combination.

Bernadine 1 year ago

Hmm, I'm not sure about this one. There are a few options that seem relevant, but I'm not confident which one is the best approach. I'll have to think it through carefully.

Tresa 1 year ago

I remember something about the no role command, but I'm not sure if it should be in the feature-group or role configuration mode.

Genesys GE0-806 Exam - Topic 7 Question 16 Discussion