An Agent requests a Specific shift using WFM web for Agents. Immediately after the request is sent the actual status reads "Not scheduled". What does this mean?
Okay, I think I've got it. If the GCD is not available, the engine will use a local file-based copy and can still process requests that don't update the GCD. That sounds like option C to me.
I'm a little confused on the difference between the options here. I'll need to re-read the question carefully and think through the security implications of each combination.
Hmm, I'm not sure about this one. There are a few options that seem relevant, but I'm not confident which one is the best approach. I'll have to think it through carefully.
Carla
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