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At what point can an Agent see his own schedule through WFM web Agent?
Suggested Answer: A
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12 comments · newest first
AL
Alex
12 months ago
I doubt it’s just about the Supervisor running the scheduler.
MA
Marjory
1 year ago
Wait, is it really D? That seems odd!
FR
Frank
1 year ago
I’m pretty sure it’s C, the forecast has to be out first.
AD
Adolph
1 year ago
Definitely B, you need all that set up first.
TE
Tequila
1 year ago
I think it's A, once the schedule is published.
JE
Jessenia
1 year ago
I thought it was once the schedule is published, but I could be mixing it up with another topic we covered.
CI
Ciara
1 year ago
I feel like it might have something to do with the Supervisor running the scheduler, but I also remember a practice question that mentioned the forecast.
DI
Dion
1 year ago
I remember something about the configuration needing to be set up first, but I can't recall if that means the schedule is visible right away.
TH
Thad
1 year ago
I think the schedule is visible once it's published, but I'm not entirely sure if that's the only requirement.
RE
Renea
1 year ago
The Path option sounds interesting, but I'm not sure how well it would work for capturing details in real-time during a call. I'll need to research that one a bit more.
KR
Kris
1 year ago
Hmm, I'm not too sure about this one. I'll have to think it through carefully. Maybe the "Backup with checkpoint" option could also provide that capability?
HY
Hyman
1 year ago
This is a great question! Partitioning the tables by date is definitely the way to go. That should allow the queries to only scan the relevant partitions, which should help keep the costs down. I feel pretty confident about that solution.