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Genesys Exam GCX-SCR Topic 2 Question 15 Discussion
Topic #: 2
You are working on a complex script that has multiple stack containers and components placed inside each other. You could use the feature to make sure you've selected the correct component or container.
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
Genesys Cloud CX Scripting Components Documentation.
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