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Genesys GCX-SCR Exam Questions

Exam Name: Genesys Cloud CX: Scripting Certification
Exam Code: GCX-SCR
Related Certification(s): Genesys Cloud CX Certifications
Certification Provider: Genesys
Number of GCX-SCR practice questions in our database: 60 (updated: Apr. 22, 2025)
Expected GCX-SCR Exam Topics, as suggested by Genesys :
  • Topic 1: Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
  • Topic 2: Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
  • Topic 3: Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
  • Topic 4: Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
  • Topic 5: Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Disscuss Genesys GCX-SCR Topics, Questions or Ask Anything Related

Leonora

4 days ago
Passed the Genesys exam today. Pass4Success materials were invaluable for last-minute review.
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Lucina

1 months ago
Genesys certification secured! Pass4Success provided spot-on practice questions. Time well spent!
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Jules

2 months ago
Nailed the Genesys Cloud CX: Scripting exam. Pass4Success questions were key to my quick preparation.
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Hubert

3 months ago
Genesys certification achieved! Pass4Success made exam prep a breeze. Highly recommend!
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Nicolette

3 months ago
I cleared the Genesys Cloud CX: Scripting Certification exam, and Pass4Success practice questions were a great resource. There was a question on Actions in Scripts, asking how to set up a conditional action based on user input. I wasn't sure of the exact steps but passed anyway.
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Kina

4 months ago
Success on the Genesys Cloud CX exam! Pass4Success questions aligned perfectly with the actual test.
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Ryan

4 months ago
Just passed the Genesys Cloud CX: Scripting Certification exam! The practice questions from Pass4Success were very helpful. One question was about the Overview of Scripting, asking for the benefits of using scripts in customer interactions. I wasn't completely certain but managed to pass.
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Cherilyn

4 months ago
I passed the Genesys Cloud CX: Scripting Certification exam with the help of Pass4Success practice questions. A tricky question was about Variables in Scripts, asking how to initialize a variable with a default value. I had to think on my feet but got through it.
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Domingo

5 months ago
Passed my Genesys scripting exam with flying colors. Kudos to Pass4Success for the relevant practice material!
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Evangelina

5 months ago
Excited to announce that I passed the Genesys Cloud CX: Scripting Certification exam. The Pass4Success practice questions were a huge help. There was a question on the Script Editor Interface, asking how to use the toolbar effectively. I wasn't entirely sure but still passed.
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Chaya

6 months ago
I successfully passed the Genesys Cloud CX: Scripting Certification exam, thanks to Pass4Success practice questions. One question that stumped me was about Script Management, asking how to publish a script to make it available for agents. I guessed and moved forward.
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Gertude

6 months ago
Genesys Cloud CX certification in the bag! Pass4Success questions were a lifesaver for quick study.
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Gretchen

6 months ago
Happy to share that I passed the Genesys Cloud CX: Scripting Certification exam! The Pass4Success practice questions were spot on. There was a question about Actions in Scripts, specifically how to configure a button action to transfer a call. I wasn't 100% sure but managed to pass.
upvoted 0 times
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Aaron

6 months ago
I passed the Genesys Cloud CX: Scripting Certification exam with the aid of Pass4Success practice questions. One challenging question was related to the Overview of Scripting, asking about the primary purpose of using scripts in Genesys Cloud CX. I had to think hard but eventually moved on.
upvoted 0 times
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Gretchen

7 months ago
Aced the Genesys exam today! Pass4Success materials were spot-on. Saved me so much prep time!
upvoted 0 times
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Margret

7 months ago
Thanks for sharing your experience. Any final advice for future test-takers?
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Marcelle

7 months ago
Just cleared the Genesys Cloud CX: Scripting Certification exam! The practice questions from Pass4Success were invaluable. There was a tricky question on Variables in Scripts, asking about the difference between local and global variables. I wasn't entirely confident in my answer, but it all worked out.
upvoted 0 times
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Josephine

8 months ago
My pleasure! Final tip: Practice with Pass4Success materials and focus on hands-on scripting. It really makes a difference!
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Miles

8 months ago
I recently passed the Genesys Cloud CX: Scripting Certification exam, and the Pass4Success practice questions were a great help. One question I encountered was about the Script Editor Interface, specifically how to add a new page to an existing script. I was a bit unsure about the exact steps but managed to get through it.
upvoted 0 times
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Carisa

8 months ago
Just passed the Genesys Cloud CX: Scripting Certification exam! Thanks Pass4Success for the helpful practice questions.
upvoted 0 times
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Free Genesys GCX-SCR Exam Actual Questions

Note: Premium Questions for GCX-SCR were last updated On Apr. 22, 2025 (see below)

Question #1

What are the default roles that permit you to edit scripts? (Choose two.)

Reveal Solution Hide Solution
Correct Answer: C, D

In Genesys Cloud CX, the permissions required to edit scripts are controlled by roles that include the necessary permissions for interacting with and modifying scripts. The Script Designer role (option C) is specifically created for individuals responsible for creating and editing scripts. It grants full access to the scripting interface and allows for script modifications. The Master Admin role (option D) also has broad permissions across the system, including editing and managing scripts, among other administrative tasks.

Reference to Genesys Cloud documentation indicate that other roles, like PureCloud User or Outbound Agent, do not have sufficient permissions to modify scripts. The Outbound Admin role manages outbound campaigns but does not include script editing by default.


Question #2

Which of the following best defines the ACD evaluation method Best Available Skills?

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Correct Answer: B

The Best Available Skills ACD evaluation method in Genesys Cloud CX is designed to match the interaction with the first available agent who possesses all the required skills for the interaction. This method ensures that interactions are handled by agents who are qualified to meet the customer's needs, improving service quality and efficiency.

This method is part of the broader ACD (Automatic Call Distribution) system, which routes calls based on various criteria, ensuring that customers are connected with the most suitable agents quickly.


Question #3

An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.

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Correct Answer: C

When an agent is involved in an outbound dialing campaign and needs to transfer a call to another agent while also passing interaction information, the most appropriate method is to use the Notes section in Genesys Cloud CX. The Notes section allows agents to input relevant details about the interaction, which can then be viewed by the next agent handling the call. This is a simple and efficient way to pass context between agents during a transfer. Options A and B involve updating customer data, but this is not the most direct or recommended method for passing interaction-specific information during a transfer.


Question #4

You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.

1. Create a Script.

2. Configure the CRM integration in Genesys Cloud CX.

3. Give necessary permission to agents to view and execute data actions.

4. Configure the respective data action of the configured CRM in Scripts.

5. Enable the Data Actions property in the script.

Reveal Solution Hide Solution
Correct Answer: B

To create a script that allows agents to write data to an external CRM, the correct sequence of steps is as follows:

Configure the CRM integration in Genesys Cloud CX: Before any scripting can take place, the CRM must be integrated with Genesys Cloud CX. This integration setup is the foundation that allows data to flow between the two systems.

Create a Script: Once the integration is configured, you can create a new script that will be used by agents to interact with the CRM.

Enable the Data Actions property in the script: This property must be enabled to allow the script to perform data actions, which include sending and receiving data from the CRM.

Configure the respective data action of the configured CRM in Scripts: After enabling Data Actions, you must set up the specific actions that will interact with the CRM, such as writing data to a contact record.

Give necessary permission to agents to view and execute data actions: Finally, you must ensure that agents have the appropriate permissions to execute these data actions, which may involve granting them specific roles or permissions in Genesys Cloud CX.

This sequence ensures that all necessary configurations and permissions are in place before agents start interacting with the CRM through the script.


Genesys Cloud CX Data Actions and Scripting Documentation.

Question #5

You cannot schedule a callback for more than 30 days in advance.

Reveal Solution Hide Solution
Correct Answer: B

In Genesys Cloud CX, you can schedule a callback for more than 30 days in advance. The platform allows flexibility in setting callback times, ensuring that customer interactions can be scheduled according to business needs, even if that requires scheduling far into the future.

The statement that you cannot schedule a callback for more than 30 days in advance is false.


Genesys Cloud CX Callback Feature Documentation.


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