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Genesys GCX-SCR Exam Questions
- Topic 1: Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
- Topic 2: Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
- Topic 3: Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
- Topic 4: Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
- Topic 5: Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Free Genesys GCX-SCR Exam Actual Questions
Note: Premium Questions for GCX-SCR were last updated On Mar. 23, 2025 (see below)
Which of the following best defines the ACD evaluation method Best Available Skills?
The Best Available Skills ACD evaluation method in Genesys Cloud CX is designed to match the interaction with the first available agent who possesses all the required skills for the interaction. This method ensures that interactions are handled by agents who are qualified to meet the customer's needs, improving service quality and efficiency.
This method is part of the broader ACD (Automatic Call Distribution) system, which routes calls based on various criteria, ensuring that customers are connected with the most suitable agents quickly.
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?
The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.
Using the variables named 'value' and 'currency', you must create a syntax to display 10$. Choose the correct option. Variables: value = 10, currency =$.
The correct syntax to display '10$' using the variables value and currency in Genesys Cloud CX scripting is {{value}}{{currency}}. This syntax correctly concatenates the two variables without any additional characters or spaces, ensuring that the result is displayed as '10$' on the script page.
Which data type is not supported in the scripter interface?
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
Genesys Cloud CX Scripting Components Documentation.
Devlin is assigned to create multiple scripts with many common sections, so he decides to create a script template from an existing script. To create a script template, help him to select the correct option in the image.
In the image provided, option 4 (D) represents the button used to manage script settings, which includes options for creating a script template. To create a script template from an existing script, the user must navigate to this menu and select the appropriate option to convert or save the script as a template for future use. This ensures that common sections can be reused across multiple scripts efficiently.
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