Genesys GCX-ARC Exam - Topic 2 Question 47 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 47
Topic #: 2

Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named ''Welcome'' that adds the audio within the .wav file under the English (United States) (en-us) language.

Aprompt user Welcome/en-us

Bprompt_user_Welcome/en-us

Cprompt user Welcome_en-us

Dprompt_user_Welcome_en-us

Show Suggested Answer

Suggested Answer: B

https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/

by Chanel at Mar 06, 2025, 10:40 AM

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Carin

9 months ago

B is interesting, but I don't think it's the standard format.

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Chanel

9 months ago

Wait, why is there an underscore in D? Seems weird.

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Maryann

9 months ago

A seems off, I don't like the space in it.

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Shawnee

10 months ago

I agree, D looks right to me.

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Fletcher

10 months ago

I think it's definitely D!

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Joana

10 months ago

I'm a bit confused about the placement of the language code. I thought it should be at the end, but I'm not entirely sure.

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Hubert

10 months ago

I practiced a similar question, and I feel like "prompt_user_Welcome_en-us" makes the most sense. So, I might go with D.

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Jesse

11 months ago

I remember something about using slashes for language codes, but I'm not sure if it should be before or after the name.

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Hyun

11 months ago

I think the naming convention should have underscores instead of spaces, so maybe it's B or D?

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Avery

11 months ago

I'm pretty confident the answer is D, "prompt_user_Welcome_en-us". The question specifies the admin wants to create a user prompt, and the naming convention with underscores between the elements seems to be the standard format they're looking for.

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Natalie

11 months ago

Okay, let me break this down. The prompt name is "Welcome", the language is English (United States), and it's a user prompt. So I'm thinking option B, "prompt_user_Welcome/en-us", might be the right choice here. The underscores and forward slash seem to match the requirements.

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Shelba

11 months ago

Hmm, I'm a little unsure about this one. I know the admin wants to create a user prompt named "Welcome" with audio in the .wav file under the English (United States) language, but I'm not sure if the naming convention should have underscores or not. I'll have to think this through carefully.

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