Genesys Exam GCX-ARC Topic 1 Question 23 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 23
Topic #: 1

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?

AIn-queue Call Flow

BInbound Call Flow

COutbound Call Flow

DSecure Call Flow

Show Suggested Answer

Suggested Answer: A, D, E

by Lucina at Apr 10, 2024, 05:45 PM

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Nada

6 days ago

Hmm, this seems like a tricky one. I'm thinking it might be the Inbound Call Flow, since that's usually used for routing incoming calls to the right queue.

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Mickie

19 days ago

I'm not sure, but I think it might be B) Inbound Call Flow because it sounds like it involves routing incoming calls.

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Ressie

22 days ago

I agree with Elden, because in-queue call flow is specifically designed to route incoming calls to ACD queues.

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Elden

24 days ago

I think the answer is A) In-queue Call Flow.

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