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Genesys Exam GCX-ARC Topic 1 Question 23 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 23
Topic #: 1
[All GCX-ARC Questions]

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?

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Suggested Answer: A, D, E

by Lucina at Apr 10, 2024, 05:45 PM

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Eric
2 months ago
Inbound Call Flow is the way to go. It's like the GPS for your cusPageer calls - it gets them to the right destination without any wrong turns.
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Gayla
2 months ago
Secure Call Flow? What is this, some kind of secret spy operation? I'm just trying to pass my exam, not join the CIA!
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Elden
10 days ago
D) Secure Call Flow
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Stephaine
15 days ago
C) Outbound Call Flow
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Rusty
30 days ago
B) Inbound Call Flow
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Keshia
1 months ago
A) In-queue Call Flow
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Page
2 months ago
Outbound Call Flow? Really? That seems more like what you'd use for making outgoing calls, not routing incoming ones. I think I'm going with Inbound Call Flow on this one.
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Annamae
2 months ago
I'm not too sure about this one. Maybe the In-queue Call Flow? It sounds like it could be used to route the call, but I'm not 100% confident.
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Junita
21 days ago
I'm not sure either, but I'll go with In-queue Call Flow since it sounds like it could be the right one.
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Rosina
28 days ago
I believe it's Inbound Call Flow. That's what we use for directing calls to the right queue.
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Vincenza
1 months ago
I think it's In-queue Call Flow too. It makes sense for routing incoming calls.
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Isidra
2 months ago
Inbound Call Flow, for sure! That's the one that takes the customer's input and directs them to the appropriate queue. Easy peasy!
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Son
1 months ago
Inbound Call Flow is definitely the best choice for ensuring customers are directed to the correct queue.
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Izetta
2 months ago
I think Inbound Call Flow is the most efficient option for directing calls to the right ACD queue.
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Tess
2 months ago
I agree, Inbound Call Flow is the way to go for routing calls based on customer response.
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Nada
3 months ago
Hmm, this seems like a tricky one. I'm thinking it might be the Inbound Call Flow, since that's usually used for routing incoming calls to the right queue.
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Merlyn
1 months ago
Great, thanks for the clarification!
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Maira
1 months ago
So, the answer is B) Inbound Call Flow.
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Ronny
1 months ago
Yes, that's correct. Inbound Call Flow is the type of call flow used for routing incoming calls.
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Jessenia
2 months ago
I think you're right, Inbound Call Flow is used for routing incoming calls to the right queue.
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Mickie
3 months ago
I'm not sure, but I think it might be B) Inbound Call Flow because it sounds like it involves routing incoming calls.
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Ressie
3 months ago
I agree with Elden, because in-queue call flow is specifically designed to route incoming calls to ACD queues.
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Elden
3 months ago
I think the answer is A) In-queue Call Flow.
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