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Genesys GCX-ARC Exam - Topic 1 Question 23 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 23
Topic #: 1
[All GCX-ARC Questions]

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?

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Suggested Answer: A, D, E

by Lucina at Apr 10, 2024, 05:45 PM

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Cornell
6 months ago
Not sure about that, could be Outbound too.
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Mohammad
6 months ago
Yeah, Inbound makes the most sense here!
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Malcom
6 months ago
Wait, is Secure Call Flow even a thing?
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Antonette
7 months ago
I think it's actually In-queue Call Flow.
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Roselle
7 months ago
Definitely Inbound Call Flow!
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Jolene
7 months ago
Secure Call Flow seems off for this question. I think it has to do with how calls are handled when they come in, so maybe Inbound?
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Johnetta
7 months ago
I feel like Outbound Call Flow is definitely not the right choice here, but I’m a bit confused about the difference between Inbound and In-queue.
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Lilli
7 months ago
I remember something about routing calls based on customer responses, but I can't recall if it's specifically In-queue or Inbound.
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Wayne
8 months ago
I think the answer might be Inbound Call Flow, but I'm not entirely sure. We practiced a similar question in class.
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Kent
8 months ago
The key here is understanding the different call flow types. I'll review my notes on that before answering.
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Kris
8 months ago
Hmm, I'm not sure about this one. I'll have to think it through carefully.
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Colene
8 months ago
This question seems straightforward, I think the answer is Inbound Call Flow.
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Stefania
8 months ago
Okay, I've got this. The answer is definitely In-queue Call Flow, that's what routes calls to the ACD queue.
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German
8 months ago
This seems straightforward to me. The question is clearly asking about the state of the Content Platform Engine, so the correct answer must be option D - being able to start the non-SSO Administration Console for Content Platform Engine (ACCE) and log in with a username and password.
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Audria
8 months ago
Hmm, this looks like a tricky one. I'll need to carefully read through the information provided and think through the calculation step-by-step.
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Annabelle
8 months ago
I'm pretty confident that moving from RDS back to itself is not a typical use case for DTS, but I could be wrong.
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Coral
8 months ago
This question seems pretty straightforward. I think I'll go with option C - Aboot is the EOS boot-loader.
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Eric
1 year ago
Inbound Call Flow is the way to go. It's like the GPS for your cusPageer calls - it gets them to the right destination without any wrong turns.
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Gayla
1 year ago
Secure Call Flow? What is this, some kind of secret spy operation? I'm just trying to pass my exam, not join the CIA!
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Elden
11 months ago
D) Secure Call Flow
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Stephaine
11 months ago
C) Outbound Call Flow
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Rusty
12 months ago
B) Inbound Call Flow
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Keshia
12 months ago
A) In-queue Call Flow
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Page
1 year ago
Outbound Call Flow? Really? That seems more like what you'd use for making outgoing calls, not routing incoming ones. I think I'm going with Inbound Call Flow on this one.
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Annamae
1 year ago
I'm not too sure about this one. Maybe the In-queue Call Flow? It sounds like it could be used to route the call, but I'm not 100% confident.
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Junita
11 months ago
I'm not sure either, but I'll go with In-queue Call Flow since it sounds like it could be the right one.
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Rosina
12 months ago
I believe it's Inbound Call Flow. That's what we use for directing calls to the right queue.
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Vincenza
12 months ago
I think it's In-queue Call Flow too. It makes sense for routing incoming calls.
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Isidra
1 year ago
Inbound Call Flow, for sure! That's the one that takes the customer's input and directs them to the appropriate queue. Easy peasy!
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Son
1 year ago
Inbound Call Flow is definitely the best choice for ensuring customers are directed to the correct queue.
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Izetta
1 year ago
I think Inbound Call Flow is the most efficient option for directing calls to the right ACD queue.
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Tess
1 year ago
I agree, Inbound Call Flow is the way to go for routing calls based on customer response.
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Nada
1 year ago
Hmm, this seems like a tricky one. I'm thinking it might be the Inbound Call Flow, since that's usually used for routing incoming calls to the right queue.
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Merlyn
1 year ago
Great, thanks for the clarification!
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Maira
1 year ago
So, the answer is B) Inbound Call Flow.
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Ronny
1 year ago
Yes, that's correct. Inbound Call Flow is the type of call flow used for routing incoming calls.
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Jessenia
1 year ago
I think you're right, Inbound Call Flow is used for routing incoming calls to the right queue.
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Mickie
1 year ago
I'm not sure, but I think it might be B) Inbound Call Flow because it sounds like it involves routing incoming calls.
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Ressie
1 year ago
I agree with Elden, because in-queue call flow is specifically designed to route incoming calls to ACD queues.
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Elden
1 year ago
I think the answer is A) In-queue Call Flow.
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