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Genesys GCX-ARC Exam - Topic 1 Question 23 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 23
Topic #: 1

[All GCX-ARC Questions]

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?

AIn-queue Call Flow

BInbound Call Flow

COutbound Call Flow

DSecure Call Flow

Show Suggested Answer

Suggested Answer: A, D, E

by Lucina at Apr 10, 2024, 05:45 PM

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Cornell

7 months ago

Not sure about that, could be Outbound too.

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Mohammad

8 months ago

Yeah, Inbound makes the most sense here!

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Malcom

8 months ago

Wait, is Secure Call Flow even a thing?

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Antonette

8 months ago

I think it's actually In-queue Call Flow.

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Roselle

8 months ago

Definitely Inbound Call Flow!

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Jolene

9 months ago

Secure Call Flow seems off for this question. I think it has to do with how calls are handled when they come in, so maybe Inbound?

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Johnetta

9 months ago

I feel like Outbound Call Flow is definitely not the right choice here, but I’m a bit confused about the difference between Inbound and In-queue.

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Lilli

9 months ago

I remember something about routing calls based on customer responses, but I can't recall if it's specifically In-queue or Inbound.

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Wayne

9 months ago

I think the answer might be Inbound Call Flow, but I'm not entirely sure. We practiced a similar question in class.

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Kent

9 months ago

The key here is understanding the different call flow types. I'll review my notes on that before answering.

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Kris

9 months ago

Hmm, I'm not sure about this one. I'll have to think it through carefully.

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Colene

9 months ago

This question seems straightforward, I think the answer is Inbound Call Flow.

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Stefania

9 months ago

Okay, I've got this. The answer is definitely In-queue Call Flow, that's what routes calls to the ACD queue.

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German

9 months ago

This seems straightforward to me. The question is clearly asking about the state of the Content Platform Engine, so the correct answer must be option D - being able to start the non-SSO Administration Console for Content Platform Engine (ACCE) and log in with a username and password.

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Audria

9 months ago

Hmm, this looks like a tricky one. I'll need to carefully read through the information provided and think through the calculation step-by-step.

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Annabelle

10 months ago

I'm pretty confident that moving from RDS back to itself is not a typical use case for DTS, but I could be wrong.

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Coral

10 months ago

This question seems pretty straightforward. I think I'll go with option C - Aboot is the EOS boot-loader.

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Eric

1 year ago

Inbound Call Flow is the way to go. It's like the GPS for your cusPageer calls - it gets them to the right destination without any wrong turns.

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Gayla

1 year ago

Secure Call Flow? What is this, some kind of secret spy operation? I'm just trying to pass my exam, not join the CIA!

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Elden

1 year ago

D) Secure Call Flow

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Stephaine

1 year ago

C) Outbound Call Flow

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Rusty

1 year ago

B) Inbound Call Flow

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Keshia

1 year ago

A) In-queue Call Flow

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Page

1 year ago

Outbound Call Flow? Really? That seems more like what you'd use for making outgoing calls, not routing incoming ones. I think I'm going with Inbound Call Flow on this one.

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Annamae

1 year ago

I'm not too sure about this one. Maybe the In-queue Call Flow? It sounds like it could be used to route the call, but I'm not 100% confident.

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Junita

1 year ago

I'm not sure either, but I'll go with In-queue Call Flow since it sounds like it could be the right one.

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Rosina

1 year ago

I believe it's Inbound Call Flow. That's what we use for directing calls to the right queue.

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Vincenza

1 year ago

I think it's In-queue Call Flow too. It makes sense for routing incoming calls.

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Isidra

1 year ago

Inbound Call Flow, for sure! That's the one that takes the customer's input and directs them to the appropriate queue. Easy peasy!

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Son

1 year ago

Inbound Call Flow is definitely the best choice for ensuring customers are directed to the correct queue.

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Izetta

1 year ago

I think Inbound Call Flow is the most efficient option for directing calls to the right ACD queue.

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Tess

1 year ago

I agree, Inbound Call Flow is the way to go for routing calls based on customer response.

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Nada

1 year ago

Hmm, this seems like a tricky one. I'm thinking it might be the Inbound Call Flow, since that's usually used for routing incoming calls to the right queue.

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Merlyn

1 year ago

Great, thanks for the clarification!

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Maira

1 year ago

So, the answer is B) Inbound Call Flow.

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Ronny

1 year ago

Yes, that's correct. Inbound Call Flow is the type of call flow used for routing incoming calls.

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Jessenia

1 year ago

I think you're right, Inbound Call Flow is used for routing incoming calls to the right queue.

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Mickie

1 year ago

I'm not sure, but I think it might be B) Inbound Call Flow because it sounds like it involves routing incoming calls.

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Ressie

1 year ago

I agree with Elden, because in-queue call flow is specifically designed to route incoming calls to ACD queues.

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Elden

1 year ago

I think the answer is A) In-queue Call Flow.

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