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Genesys Exam GCX-ARC Topic 1 Question 23 Discussion

Actual exam question for Genesys's Genesys Cloud CX: Architect Certification Exam exam
Question #: 23
Topic #: 1
[All Genesys Cloud CX: Architect Certification Exam Questions]

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

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Suggested Answer: A, D, E

by Lucina at Apr 10, 2024, 05:45 PM

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Tamesha
13 days ago
What about E? Interrupting current interactions seems like an important feature that administrators might want to configure.
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Graciela
15 days ago
I agree with Tula. D seems a bit too specific and not really something that would be a core feature of the Utilization feature.
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Tula
16 days ago
Personally, I'm not sure about D. Allowing agents to handle multiple media types simultaneously seems like a bit of a stretch, but I could be wrong.
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Ryan
17 days ago
Hmm, I'm pretty sure A, B, and C are all correct. Those seem to be the core components of agent utilization that administrators would need to configure.
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Shannan
19 days ago
I think the key here is to focus on the 'Choose three' part of the question. We need to identify the three most relevant features that the Utilization feature of Genesys Cloud allows administrators to configure.
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Elke
20 days ago
I'm a bit unsure about this question. The options seem to cover a lot of different aspects of agent utilization, and I'm not sure if I fully understand the nuances of each one.
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