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Genesys Exam GCP-GCX Topic 3 Question 41 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 41
Topic #: 3
[All GCP-GCX Questions]

You are preparing to deploy Genesys Cloud CX and need to order trunks.

Where can you find guidelines on PSTN carrier requirements?

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Suggested Answer: C

In Genesys Cloud CX, the Preview dialing mode is specifically designed to allow agents to review customer information before initiating the call. This mode presents the agent with customer details and relevant context before the dialing process begins, enabling the agent to prepare for the interaction and tailor their approach based on the customer's history and needs. This preparation can lead to more personalized and effective customer engagements.


by Lili at Sep 17, 2024, 05:49 AM

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Delmy
17 days ago
Hmm, I'm guessing the carrier's website would have the most up-to-date information on their requirements. Seems like the obvious choice here.
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Hortencia
17 days ago
I prefer to ask my carrier directly to get the most accurate information.
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Nickolas
21 days ago
I agree with Terry, it's best to check the carrier's website for requirements.
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Terry
23 days ago
I think the guidelines are on the PSTN carrier's website.
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