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You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?
Suggested Answer: C
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In Genesys Cloud CX, the Preview dialing mode is specifically designed to allow agents to review customer information before initiating the call. This mode presents the agent with customer details and relevant context before the dialing process begins, enabling the agent to prepare for the interaction and tailor their approach based on the customer's history and needs. This preparation can lead to more personalized and effective customer engagements.
36 comments · newest first
TE
Tess
11 months ago
I disagree, the Resource Center is not always up to date.
RE
Reita
11 months ago
The PSTN carrier's website usually has the most accurate info.
AI
Aileen
11 months ago
Wait, can you really just get a default trunk line? Sounds too easy.
AL
Alesia
12 months ago
I think asking your carrier is a good idea too!
JA
Janna
12 months ago
Definitely check the Genesys Cloud CX Resource Center for guidelines.
JU
Julio
1 year ago
Getting a default trunk line installed doesn't sound right. I believe we need more specific info from the carrier or the Resource Center.
RU
Rutha
1 year ago
I feel like I've seen a practice question similar to this, and I think the Resource Center was the answer.
DE
Desiree
1 year ago
I'm not entirely sure, but asking the carrier directly could be a good way to get specific requirements.
MA
Maricela
1 year ago
I think I remember something about checking the Genesys Cloud CX Resource Center for guidelines. That seems like a solid option.
MA
Magda
1 year ago
I'm a little confused on this one. Getting a default trunk line installed doesn't seem like the right approach. I think I need to either check the carrier's website or reach out to them directly to understand the requirements.
BE
Beckie
1 year ago
The Genesys Cloud CX Resource Center seems like the most logical place to find this information. That's where I'd start looking for any guidelines or best practices around PSTN carrier requirements.
AL
Alana
1 year ago
Hmm, I'm a bit unsure about this one. I know we need to order trunks, but I'm not sure where to find the specific requirements from the carrier. Maybe I should just ask them directly?
JA
Jaclyn
1 year ago
I think the best approach here is to check the PSTN carrier's website. They should have all the guidelines and requirements for setting up trunks with their service.
LU
Luis
1 year ago
Okay, I've got this. The best choice for scalability is definitely the Object-Oriented structure. That's the most flexible and extensible approach.
CA
Carmela
1 year ago
The carrier's website? Sounds like a great place to find the 'guidelines' on how to empty your wallet. I'm going with D!
BE
Bettina
1 year ago
I always prefer to go straight to the source, so I would choose option D as well.
PH
Phillip
1 year ago
I think it's always good to double check with the carrier as well, just to be safe.
ME
Meghan
1 year ago
I agree, the Genesys Cloud CX Resource Center is the best place to find accurate information.
SH
Sherly
1 year ago
Ask the carrier? Isn't that a bit like asking the fox to guard the henhouse? I'm going with the resource center.
LA
Laurel
1 year ago
Getting a default trunk line installed? Really? That sounds way too easy. I bet that's not the right answer.
DE
Destiny
1 year ago
Yeah, getting a default trunk line installed does seem too easy. I think the answer might be on the carrier's website.
BA
Barney
1 year ago
D) In the Genesys Cloud CX Resource Center.
SH
Shawna
1 year ago
B) On the PSTN carrier's web site.
GR
Gracia
1 year ago
A) By asking your carrier what you would need.
AL
Alysa
1 year ago
I bet the Genesys Cloud CX Resource Center would have all the details I need. They probably have a handy checklist or something.
KI
Kimi
1 year ago
D) In the Genesys Cloud CX Resource Center.
EM
Emile
1 year ago
B) On the PSTN carrier's web site.
WI
Willetta
1 year ago
A) By asking your carrier what you would need.
DE
Delmy
2 years ago
Hmm, I'm guessing the carrier's website would have the most up-to-date information on their requirements. Seems like the obvious choice here.
FR
France
1 year ago
Yes, the carrier's website is usually the best place to find that information.
EA
Earleen
1 year ago
D) In the Genesys Cloud CX Resource Center.
RE
Reid
1 year ago
B) On the PSTN carrier's web site.
ED
Edelmira
2 years ago
A) By asking your carrier what you would need.
HO
Hortencia
2 years ago
I prefer to ask my carrier directly to get the most accurate information.
NI
Nickolas
2 years ago
I agree with Terry, it's best to check the carrier's website for requirements.
TE
Terry
2 years ago
I think the guidelines are on the PSTN carrier's website.