Genesys Exam GCP-GCX Topic 3 Question 41 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 41
Topic #: 3

[All GCP-GCX Questions]

You are preparing to deploy Genesys Cloud CX and need to order trunks.

Where can you find guidelines on PSTN carrier requirements?

ABy asking your carrier what you would need.

BOn the PSTN carrier's web site.

CGet a default trunk line installed.

DIn the Genesys Cloud CX Resource Center.

Show Suggested Answer

Suggested Answer: C

In Genesys Cloud CX, the Preview dialing mode is specifically designed to allow agents to review customer information before initiating the call. This mode presents the agent with customer details and relevant context before the dialing process begins, enabling the agent to prepare for the interaction and tailor their approach based on the customer's history and needs. This preparation can lead to more personalized and effective customer engagements.

by Lili at Sep 17, 2024, 05:49 AM

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Carmela

1 months ago

The carrier's website? Sounds like a great place to find the 'guidelines' on how to empty your wallet. I'm going with D!

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Bettina

1 months ago

I always prefer to go straight to the source, so I would choose option D as well.

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Phillip

1 months ago

I think it's always good to double check with the carrier as well, just to be safe.

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Meghan

1 months ago

I agree, the Genesys Cloud CX Resource Center is the best place to find accurate information.

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Sherly

2 months ago

Ask the carrier? Isn't that a bit like asking the fox to guard the henhouse? I'm going with the resource center.

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Laurel

2 months ago

Getting a default trunk line installed? Really? That sounds way too easy. I bet that's not the right answer.

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Destiny

3 days ago

Yeah, getting a default trunk line installed does seem too easy. I think the answer might be on the carrier's website.

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Barney

7 days ago

D) In the Genesys Cloud CX Resource Center.

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Shawna

23 days ago

B) On the PSTN carrier's web site.

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Gracia

27 days ago

A) By asking your carrier what you would need.

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Alysa

2 months ago

I bet the Genesys Cloud CX Resource Center would have all the details I need. They probably have a handy checklist or something.

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Kimi

22 days ago

D) In the Genesys Cloud CX Resource Center.

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Emile

24 days ago

B) On the PSTN carrier's web site.

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Willetta

1 months ago

A) By asking your carrier what you would need.

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Delmy

3 months ago

Hmm, I'm guessing the carrier's website would have the most up-to-date information on their requirements. Seems like the obvious choice here.

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France

2 months ago

Yes, the carrier's website is usually the best place to find that information.

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Earleen

2 months ago

D) In the Genesys Cloud CX Resource Center.

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Reid

2 months ago

B) On the PSTN carrier's web site.

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Edelmira

2 months ago

A) By asking your carrier what you would need.

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Hortencia

3 months ago

I prefer to ask my carrier directly to get the most accurate information.

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Nickolas

3 months ago

I agree with Terry, it's best to check the carrier's website for requirements.

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Terry

3 months ago

I think the guidelines are on the PSTN carrier's website.

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