Discuss Genesys GCP-GCX Exam Topic 1 Question 8

Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

AThe DID number and extension are not listed in the DID or extension pools.

BThe DID number and extension are considered the same numbers and entered into the same phone.

CThe user does not have the proper license type, roles, and permissions.

DThe DID number and the extension do not have the same last 4 digits.

Suggested Answer: A, C

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13 comments · newest first

Lamonica 12 months ago

C is a common oversight, for sure.

Lavina 12 months ago

I disagree, D seems irrelevant to me.

Rolland 1 year ago

Wait, are you saying the last 4 digits matter? That’s surprising!

Myrtie 1 year ago

I think B could be an issue too.

Roxane 1 year ago

A and C are definitely the reasons.

Mickie 1 year ago

I’m a bit confused about option B; I thought DID numbers and extensions were usually treated separately, but I could be wrong.

Kris 1 year ago

I practiced a question similar to this, and I think the last four digits matching is important, which makes me lean towards option D.

Shad 1 year ago

I’m not sure, but I feel like the license type and permissions could definitely affect call reception, so maybe option C is right too.

Kerry 1 year ago

I remember something about DID numbers needing to be in the right pools, so I think option A could be correct.

Wayne 1 year ago

I'm pretty confident on this one. The answer is D - management wants to factor risk into its consideration of projects. A high hurdle rate helps weed out the riskier proposals.

Izetta 1 year ago

I think the key here is to focus on the lack of data visibility. That's the clue that's pointing us in the right direction. I'm going to carefully analyze each answer choice and see which one best explains the situation.

Steffanie 1 year ago

Hmm, this seems like a tricky one. I'm not totally sure which law would be the best fit here, but I'm leaning towards the Disposal Rule under FACTA since it deals with how companies handle sensitive consumer information.

Holley 1 year ago

I've got this! The key here is that we need to create a dedicated storage location for the metadata, separate from the main application data. Additional custom repositories would allow the platform administrator to set up a distinct space for just the metadata, which is exactly what the question is asking for.

Genesys GCP-GCX Exam - Topic 1 Question 8 Discussion