Genesys Exam GCP-GCX Topic 1 Question 1 Discussion

Actual exam question for Genesys's Genesys Cloud CX Certified Professional - Consolidated exam

Question #: 1
Topic #: 1

Which of the following statements are true? (Choose three.)

AA queue report only counts interactions handled by an agent.

BAn Abandon is an interaction that disconnects before an agent handles it.

CAn agent-based report counts any interactions an agent worked with.

DEach report contains a predefined set of metrics.

EReports once created cannot be configured.

Show Suggested Answer

Suggested Answer: B, C, D

by Lonny at Feb 26, 2023, 02:51 AM

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