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Which of the following statements are true? (Choose three.)
Suggested Answer: B, C, D
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12 comments · newest first
CR
Cristy
12 months ago
I thought reports could be adjusted after creation.
NA
Nancey
12 months ago
Wait, E can’t be true, can it?
ED
Edna
1 year ago
C sounds right, but I’m not so sure about D.
JO
Josue
1 year ago
I agree, B is spot on too!
AV
Avery
1 year ago
A is definitely true.
IR
Iraida
1 year ago
I have a feeling that option D is true too, but I'm uncertain about E; I thought reports could be adjusted after creation.
UL
Ulysses
1 year ago
I remember practicing with a question similar to this, and I think option C is correct because it includes all interactions an agent worked on.
GE
Georgiana
1 year ago
I'm not so sure about option A; I feel like it might also count some automated interactions, but I can't remember clearly.
ME
Melvin
1 year ago
I think option B is definitely true since an Abandon means the caller hung up before speaking to an agent.
CO
Coral
1 year ago
I'm a bit confused on this one. I'm not sure if using a CSV file or a JSON file is the better approach. I'll need to review the documentation to make sure I understand the differences.
LU
Luz
1 year ago
I'm pretty confident on this one. The key is understanding that materiality limits are about the financial impact, not the nature of the representation itself. Things like inventory writedowns or purchase commitments would still be subject to materiality, but things like related party info wouldn't.
TH
Thurman
1 year ago
Okay, so the key here is that it's about an individual end user not being able to access a business application. I think that points to it being a P1 level issue.