Genesys GCP-GC-REP Exam - Topic 6 Question 21 Discussion

Actual exam question for Genesys's GCP-GC-REP exam

Question #: 21
Topic #: 6

[All GCP-GC-REP Questions]

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

AYes

BNo

Show Suggested Answer

Suggested Answer: A

by Rima at Jun 24, 2022, 08:35 AM

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Deandrea

7 months ago

Not convinced this is a good move.

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Aliza

7 months ago

Yeah, it should impact the metrics for sure.

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Iola

7 months ago

Wait, are we sure this won't affect the overall stats?

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Rene

7 months ago

I think it won't matter much, honestly.

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Dorcas

7 months ago

Deleting an agent can definitely skew the metrics.

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Lorean

8 months ago

I'm confused; I feel like it could go either way. Maybe it depends on how the metrics are calculated?

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Theron

8 months ago

I remember a similar question where removing an agent did impact the metrics, but it was about active agents. This one's tricky!

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Brande

8 months ago

I think deleting an inactive agent might affect the metrics since it changes the overall agent count, but I'm not entirely sure.

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Micaela

8 months ago

I lean towards "No" because if the agent was inactive, it shouldn't affect the current performance metrics, right?

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Sheridan

8 months ago

Easy peasy! The legal agreement establishes the consent and scope of the penetration test, making it a legitimate activity. Can't just go hacking into systems without permission!

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Paulina

8 months ago

Okay, I think I know the answer to this one. Let me double-check the options just to be sure.

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