Genesys GCP-GC-REP Exam - Topic 6 Question 21 Discussion

Actual exam question for Genesys's GCP-GC-REP exam

Question #: 21
Topic #: 6

[All GCP-GC-REP Questions]

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

AYes

BNo

Show Suggested Answer

Suggested Answer: A

by Rima at Jun 24, 2022, 08:35 AM

Limited Time Offer

25%

Off

Get Premium GCP-GC-REP Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Deandrea

8 months ago

Not convinced this is a good move.

upvoted 0 times

...

Aliza

8 months ago

Yeah, it should impact the metrics for sure.

upvoted 0 times

...

Iola

9 months ago

Wait, are we sure this won't affect the overall stats?

upvoted 0 times

...

Rene

9 months ago

I think it won't matter much, honestly.

upvoted 0 times

...

Dorcas

9 months ago

Deleting an agent can definitely skew the metrics.

upvoted 0 times

...

Lorean

9 months ago

I'm confused; I feel like it could go either way. Maybe it depends on how the metrics are calculated?

upvoted 0 times

...

Theron

9 months ago

I remember a similar question where removing an agent did impact the metrics, but it was about active agents. This one's tricky!

upvoted 0 times

...

Brande

9 months ago

I think deleting an inactive agent might affect the metrics since it changes the overall agent count, but I'm not entirely sure.

upvoted 0 times

...

Micaela

9 months ago

I lean towards "No" because if the agent was inactive, it shouldn't affect the current performance metrics, right?

upvoted 0 times

...

Sheridan

9 months ago

Easy peasy! The legal agreement establishes the consent and scope of the penetration test, making it a legitimate activity. Can't just go hacking into systems without permission!

upvoted 0 times

...

Paulina

10 months ago

Okay, I think I know the answer to this one. Let me double-check the options just to be sure.

upvoted 0 times

...