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While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?
Suggested Answer: A
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11 comments · newest first
DE
Deandrea
12 months ago
Not convinced this is a good move.
AL
Aliza
12 months ago
Yeah, it should impact the metrics for sure.
IO
Iola
1 year ago
Wait, are we sure this won't affect the overall stats?
RE
Rene
1 year ago
I think it won't matter much, honestly.
DO
Dorcas
1 year ago
Deleting an agent can definitely skew the metrics.
LO
Lorean
1 year ago
I'm confused; I feel like it could go either way. Maybe it depends on how the metrics are calculated?
TH
Theron
1 year ago
I remember a similar question where removing an agent did impact the metrics, but it was about active agents. This one's tricky!
BR
Brande
1 year ago
I think deleting an inactive agent might affect the metrics since it changes the overall agent count, but I'm not entirely sure.
MI
Micaela
1 year ago
I lean towards "No" because if the agent was inactive, it shouldn't affect the current performance metrics, right?
SH
Sheridan
1 year ago
Easy peasy! The legal agreement establishes the consent and scope of the penetration test, making it a legitimate activity. Can't just go hacking into systems without permission!
PA
Paulina
1 year ago
Okay, I think I know the answer to this one. Let me double-check the options just to be sure.