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Genesys Cloud Certified Professional - Reporting and Analytics Exam Questions

Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
Exam Code: Genesys Cloud Certified Professional - Reporting and Analytics
Related Certification(s): Genesys Certified Professional Certification
Certification Provider: Genesys
Actual Exam Duration: 120 Minutes
Number of Genesys Cloud Certified Professional - Reporting and Analytics practice questions in our database: 35 (updated: Jul. 21, 2024)
Expected Genesys Cloud Certified Professional - Reporting and Analytics Exam Topics, as suggested by Genesys :
  • Topic 1: Managing Your Team Through Presence and Status/ Quality Administrator Dashboard
  • Topic 2: Dialer Campaign Success Results by Interval report/ Working with Reports and Troubleshooting
  • Topic 3: Dialer Campaign Success Results by Day report/ Introduction to Reporting and Analytics
  • Topic 4: Agent Performance Views and Interaction Views/ Report Examples and History
  • Topic 5: Quality Evaluator Dashboard/ Dialer Campaign Detailed Attempt History report
  • Topic 6: Queues Performance Summary/ Skills Performance View
  • Topic 7: Troubleshooting Reports/ Genesys Cloud Reports/ Interaction Details Report
  • Topic 8: Supervisor app for iOS/ Analytics Overview/ User Status Detail Report
  • Topic 9: Contact Center Dashboard/ Outbound Reports,Queue Reports, Agent Reports
  • Topic 10: Edit, Copy and Delete a Report/ Campaigns Dashboard/ Dashboard Overview/ Available Dashboards
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Sarina

24 days ago
Just passed the Genesys Cloud Certified Professional - Reporting and Analytics exam! Be prepared for questions on custom report creation and data visualization techniques. Focus on understanding how to configure and interpret various chart types. Big thanks to Pass4Success for their spot-on practice questions – they were a real time-saver in my prep!
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Free Genesys Genesys Cloud Certified Professional - Reporting and Analytics Exam Actual Questions

Note: Premium Questions for Genesys Cloud Certified Professional - Reporting and Analytics were last updated On Jul. 21, 2024 (see below)

Question #1

What will happen if too many reports run at the same time?

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Correct Answer: B

Question #2

Select the available templates for adding widgets to a performance dashboard. (Choose four.)

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Correct Answer: A, B, D, F

Question #3

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

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Correct Answer: A

Question #4

Which report calculates a Monthly Service Level?

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Correct Answer: C

Question #5

After the report gets deleted, you can download it from the archived list.

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Correct Answer: B

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