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Genesys Cloud Certified Professional - Reporting and Analytics Exam

Certification Provider: Genesys
Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
Duration: 120 Minutes
Number of questions in our database: 35
Exam Version: May. 28, 2023
Exam Official Topics:
  • Topic 1: Managing Your Team Through Presence and Status/ Quality Administrator Dashboard
  • Topic 2: Dialer Campaign Success Results by Interval report/ Working with Reports and Troubleshooting
  • Topic 3: Dialer Campaign Success Results by Day report/ Introduction to Reporting and Analytics
  • Topic 4: Agent Performance Views and Interaction Views/ Report Examples and History
  • Topic 5: Quality Evaluator Dashboard/ Dialer Campaign Detailed Attempt History report
  • Topic 6: Queues Performance Summary/ Skills Performance View
  • Topic 7: Troubleshooting Reports/ Genesys Cloud Reports/ Interaction Details Report
  • Topic 8: Supervisor app for iOS/ Analytics Overview/ User Status Detail Report
  • Topic 9: Contact Center Dashboard/ Outbound Reports,Queue Reports, Agent Reports
  • Topic 10: Edit, Copy and Delete a Report/ Campaigns Dashboard/ Dashboard Overview/ Available Dashboards

Free Genesys Genesys Cloud Certified Professional - Reporting and Analytics Exam Actual Questions

The questions for Genesys Cloud Certified Professional - Reporting and Analytics were last updated On May. 28, 2023

Question #1

What will happen if too many reports run at the same time?

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Correct Answer: B

Question #2

Select the available templates for adding widgets to a performance dashboard. (Choose four.)

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Correct Answer: A, B, D, F

Question #3

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

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Correct Answer: A

Question #4

Which report calculates a Monthly Service Level?

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Correct Answer: C

Question #5

After the report gets deleted, you can download it from the archived list.

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Correct Answer: B

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