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Genesys Cloud Certified Professional - Reporting and Analytics Exam

Certification Provider: Genesys
Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
Duration: 120 Minutes
Number of questions in our database: 35
Exam Version: Jan. 15, 2022
Exam Official Topics:
  • Topic 1: Managing Your Team Through Presence and Status/ Quality Administrator Dashboard
  • Topic 2: Dialer Campaign Success Results by Interval report/ Working with Reports and Troubleshooting
  • Topic 3: Dialer Campaign Success Results by Day report/ Introduction to Reporting and Analytics
  • Topic 4: Agent Performance Views and Interaction Views/ Report Examples and History
  • Topic 5: Quality Evaluator Dashboard/ Dialer Campaign Detailed Attempt History report
  • Topic 6: Queues Performance Summary/ Skills Performance View
  • Topic 7: Troubleshooting Reports/ Genesys Cloud Reports/ Interaction Details Report
  • Topic 8: Supervisor app for iOS/ Analytics Overview/ User Status Detail Report
  • Topic 9: Contact Center Dashboard/ Outbound Reports,Queue Reports, Agent Reports
  • Topic 10: Edit, Copy and Delete a Report/ Campaigns Dashboard/ Dashboard Overview/ Available Dashboards

Free Genesys Genesys Cloud Certified Professional - Reporting and Analytics Exam Actual Questions

The questions for Genesys Cloud Certified Professional - Reporting and Analytics were last updated On Jan. 15, 2022

Question #1

What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?

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Correct Answer: D

Question #2

What is the time interval for tracking metrics in Genesys Cloud?

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Correct Answer: B

Question #3

Which of the following statements are true? (Choose three.)

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Correct Answer: B, D, E

Question #4

Your customizations in the interaction view remain in effect even if you leave and return to the view.

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Correct Answer: A

Question #5

How many days does the report exist after you run it?

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Correct Answer: A


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