If you navigate away from the page without saving the Script, you will not lose any work you have completed.
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
Rickie
4 months agoPortia
5 months agoFidelia
5 months agoIsadora
5 months agoLevi
5 months agoFrederic
5 months agoHyun
6 months agoEleonora
6 months agoShawnda
6 months agoAdela
6 months agoCarey
6 months agoAntonio
6 months agoKenneth
6 months agoDoyle
6 months agoFlorinda
11 months agoGilma
10 months agoKatie
10 months agoCarol
10 months agoVirgina
11 months agoVashti
11 months agoDelmy
11 months agoLuz
10 months agoJacqueline
10 months agoWilda
11 months agoLachelle
12 months agoDallas
10 months agoFreida
10 months agoJuliana
10 months agoHyun
10 months agoThomasena
1 year agoDominque
1 year agoTrina
1 year ago