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ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
Florinda
2 months agoGilma
18 days agoKatie
22 days agoCarol
26 days agoVirgina
2 months agoVashti
2 months agoDelmy
2 months agoLuz
28 days agoJacqueline
1 months agoWilda
1 months agoLachelle
3 months agoDallas
17 days agoFreida
22 days agoJuliana
27 days agoHyun
1 months agoThomasena
3 months agoDominque
3 months agoTrina
3 months ago