If you navigate away from the page without saving the Script, you will not lose any work you have completed.
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
Rickie
6 months agoPortia
6 months agoFidelia
6 months agoIsadora
7 months agoLevi
7 months agoFrederic
7 months agoHyun
7 months agoEleonora
7 months agoShawnda
8 months agoAdela
8 months agoCarey
8 months agoAntonio
8 months agoKenneth
8 months agoDoyle
8 months agoFlorinda
1 year agoGilma
11 months agoKatie
11 months agoCarol
12 months agoVirgina
1 year agoVashti
1 year agoDelmy
1 year agoLuz
12 months agoJacqueline
12 months agoWilda
1 year agoLachelle
1 year agoDallas
11 months agoFreida
11 months agoJuliana
12 months agoHyun
12 months agoThomasena
1 year agoDominque
1 year agoTrina
1 year ago