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ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
Rickie
7 months agoPortia
8 months agoFidelia
8 months agoIsadora
8 months agoLevi
8 months agoFrederic
9 months agoHyun
9 months agoEleonora
9 months agoShawnda
9 months agoAdela
9 months agoCarey
9 months agoAntonio
9 months agoKenneth
9 months agoDoyle
9 months agoFlorinda
1 year agoGilma
1 year agoKatie
1 year agoCarol
1 year agoVirgina
1 year agoVashti
1 year agoDelmy
1 year agoLuz
1 year agoJacqueline
1 year agoWilda
1 year agoLachelle
1 year agoDallas
1 year agoFreida
1 year agoJuliana
1 year agoHyun
1 year agoThomasena
1 year agoDominque
1 year agoTrina
1 year ago