If you navigate away from the page without saving the Script, you will not lose any work you have completed.
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
Rickie
3 months agoPortia
3 months agoFidelia
3 months agoIsadora
4 months agoLevi
4 months agoFrederic
4 months agoHyun
4 months agoEleonora
4 months agoShawnda
5 months agoAdela
5 months agoCarey
5 months agoAntonio
5 months agoKenneth
5 months agoDoyle
5 months agoFlorinda
10 months agoGilma
8 months agoKatie
8 months agoCarol
9 months agoVirgina
10 months agoVashti
10 months agoDelmy
10 months agoLuz
9 months agoJacqueline
9 months agoWilda
9 months agoLachelle
10 months agoDallas
8 months agoFreida
8 months agoJuliana
9 months agoHyun
9 months agoThomasena
11 months agoDominque
11 months agoTrina
11 months ago