If you navigate away from the page without saving the Script, you will not lose any work you have completed.
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
Rickie
9 months agoPortia
9 months agoFidelia
9 months agoIsadora
10 months agoLevi
10 months agoFrederic
10 months agoHyun
10 months agoEleonora
11 months agoShawnda
11 months agoAdela
11 months agoCarey
11 months agoAntonio
11 months agoKenneth
11 months agoDoyle
11 months agoFlorinda
1 year agoGilma
1 year agoKatie
1 year agoCarol
1 year agoVirgina
1 year agoVashti
1 year agoDelmy
1 year agoLuz
1 year agoJacqueline
1 year agoWilda
1 year agoLachelle
1 year agoDallas
1 year agoFreida
1 year agoJuliana
1 year agoHyun
1 year agoThomasena
1 year agoDominque
1 year agoTrina
1 year ago