Hmm, I'm a bit unsure on this one. The question is asking what should NOT be included, so I'll need to think carefully about the purpose of a business case.
Okay, let's see here. The options cover different aspects of planning for the bot implementation, like training, user interface, and voice/tone. I think the best approach is to identify which of these areas would be considered the most "technical" planning.
Okay, I think I've got this. The guidelines state the rule of reason will apply if there are likely to be significant efficiencies that benefit consumers, the providers share substantial financial risk, or the joint venture enables a new product. I'll make sure to select the option that covers all those criteria.
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