GAQM Exam CBAF-001 Topic 6 Question 71 Discussion

Actual exam question for GAQM's CBAF-001 exam

Question #: 71
Topic #: 6

A company provides a help desk facility to support users of their computer software. How would the provision of this facility be classified on their value chain?

AAs an Inbound Logistics activity.

BAs a Sales and Marketing activity.

CAs a Technology Development activity.

DAs a Service activity.

Show Suggested Answer

Suggested Answer: D

by Paulene at Jun 16, 2025, 10:16 AM

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Jesus

8 days ago

Hmm, I'm not sure about this one. I was considering B, but D does seem more accurate. The help desk is a service, after all.

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Evangelina

8 days ago

But wouldn't it also involve Technology Development since it requires technical knowledge to troubleshoot issues?

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Ayesha

9 days ago

I agree with Lorita. Providing help desk support is definitely a service to the customers.

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Lorita

16 days ago

I think the provision of help desk facility would be classified as a Service activity.

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Stephanie

1 months ago

I think the answer is D. A help desk is definitely a Service activity, as it provides support to users of the company's software.

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Yvette

24 days ago

I agree, the help desk facility is definitely a Service activity.

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