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GAQM CBAF-001 Exam - Topic 6 Question 71 Discussion

A company provides a help desk facility to support users of their computer software. How would the provision of this facility be classified on their value chain?
D) As a Service activity.
A) As an Inbound Logistics activity.
B) As a Sales and Marketing activity.
C) As a Technology Development activity.

GAQM CBAF-001 Exam - Topic 6 Question 71 Discussion

Actual exam question for GAQM's CBAF-001 exam
Question #: 71
Topic #: 6
[All CBAF-001 Questions]

A company provides a help desk facility to support users of their computer software. How would the provision of this facility be classified on their value chain?

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Suggested Answer: D

by Paulene at Jun 16, 2025, 10:16 AM

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Lizbeth
9 months ago
100% Service activity, no doubt about it!
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Lawrence
9 months ago
Help desks fall under Service in the value chain.
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Jesusa
9 months ago
Wait, isn't it more of a Sales and Marketing thing?
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Jesus
9 months ago
Agreed, it's all about helping users.
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Goldie
9 months ago
Definitely a Service activity!
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Bulah
10 months ago
I feel like this is similar to a case study we did where customer support was classified under Service. That seems to make sense here too.
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Daniel
10 months ago
I'm a bit confused because I thought Technology Development was more about creating new software, not supporting it.
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Nguyet
10 months ago
I remember practicing a question about value chain classifications, and I think Service activities were mentioned in that context.
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Emogene
10 months ago
I think the help desk might be related to customer support, so it could be a Service activity, but I'm not entirely sure.
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Doug
10 months ago
I'm a bit confused by this question. Is the help desk considered part of the company's value chain? I'm not sure how to classify it based on the information provided. I'll have to make an educated guess and go with option D.
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Kathrine
11 months ago
Okay, let me see. The help desk is supporting users of the company's software, so it's not really an inbound logistics activity. And it's not sales and marketing either. I think it has to be a service activity, so I'll select option D.
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An
11 months ago
Hmm, I'm not totally sure about this one. The help desk could be related to sales and marketing, or maybe even technology development. I'll have to think it through carefully.
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Micaela
11 months ago
This one seems pretty straightforward. The help desk facility is clearly a service activity, so I'll go with option D.
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Alida
1 year ago
I'm going with D. The help desk is all about customer service, which is definitely a Service activity. Although, I do hope the company has a good snack budget for the help desk team. Those calls can't be easy to deal with!
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Corrina
12 months ago
Definitely D. Customer service is crucial for a help desk, snacks would be a nice bonus though!
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Lajuana
1 year ago
I think D is the best option too. It's all about providing a service to the users.
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Chuck
1 year ago
I agree with you, D seems like the right choice. Customer service is key for a help desk.
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Sylvia
1 year ago
D is the way to go. The help desk is all about providing a service to the software users. Easy peasy!
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Alexia
11 months ago
I agree, D is definitely the right classification for the provision of the help desk facility.
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Carolynn
1 year ago
D is the way to go. The help desk is all about providing a service to the software users. Easy peasy!
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Stefany
1 year ago
I agree, D is the correct classification. It falls under the Service activity in the value chain.
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Katina
1 year ago
D is the way to go. The help desk is all about providing a service to the software users. Easy peasy!
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Jesus
1 year ago
Hmm, I'm not sure about this one. I was considering B, but D does seem more accurate. The help desk is a service, after all.
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Margo
1 year ago
Yeah, I see what you mean. D is the way to go.
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Loreen
1 year ago
I agree, D makes more sense. It's all about providing support to users.
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Merissa
1 year ago
I think D is the correct answer. The help desk is definitely a service.
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Evangelina
1 year ago
But wouldn't it also involve Technology Development since it requires technical knowledge to troubleshoot issues?
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Ayesha
1 year ago
I agree with Lorita. Providing help desk support is definitely a service to the customers.
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Lorita
1 year ago
I think the provision of help desk facility would be classified as a Service activity.
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Stephanie
1 year ago
I think the answer is D. A help desk is definitely a Service activity, as it provides support to users of the company's software.
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Florinda
1 year ago
Having a help desk facility shows that the company values customer service.
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Delmy
1 year ago
It's important for companies to provide support to their software users.
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Thaddeus
1 year ago
Yes, it falls under the Service activity category on the value chain.
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Yvette
1 year ago
I agree, the help desk facility is definitely a Service activity.
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