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Exin VERISME Exam - Topic 2 Question 23 Discussion

Actual exam question for Exin's VERISME exam
Question #: 23
Topic #: 2
[All VERISME Questions]

What is the first important step in the Kotter's Organizational Change Management (OCM) model?

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Suggested Answer: B

by Walton at Jan 05, 2026, 05:16 AM

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Carissa
1 day ago
D) Institute change? That's like putting the cart before the horse!
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Jean
22 days ago
A) Build a guiding coalition is the way to go. You need a strong team to drive the change.
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Jacki
27 days ago
Gotta light a fire under those employees, am I right?
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Christiane
1 month ago
B) Create a sense of urgency is the first important step in Kotter's OCM model.
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Willow
1 month ago
I keep mixing up the steps. Isn’t generating short-term wins supposed to come later? I feel like I need to review the order again.
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Vanesa
1 month ago
I practiced a question like this, and I think it was definitely about creating urgency first. It sets the stage for everything else.
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Valda
2 months ago
I’m not so sure about that. I remember something about building a guiding coalition being really important too.
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Trina
2 months ago
I think the first step is to create a sense of urgency, right? It’s about getting everyone on board.
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Lovetta
2 months ago
Institute change? I don't think that's the first step. Isn't that more towards the end of the process?
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Brittni
2 months ago
I'm leaning towards B - create a sense of urgency. That's usually the starting point for major organizational changes, right?
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Caitlin
2 months ago
Building a guiding coalition seems like the key first step to me. You need that team of influential people to drive the change.
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Brittni
2 months ago
Hmm, I'm not totally sure about this one. I'd have to review the Kotter model again to be confident in my answer.
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Tommy
3 months ago
I think the first step is to create a sense of urgency. That seems like the foundation for getting people on board with the change.
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