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Exin SIAMF Exam - Topic 1 Question 10 Discussion

What is an example of an end-to-end service measurement?
C) percentage of service downtime related to failed changes
A) average availability of an application
B) average call pickup time at the service desk (in seconds)
D) percentage of SLA targets met by one of the external service providers

Exin SIAMF Exam - Topic 1 Question 10 Discussion

Actual exam question for Exin's SIAMF exam
Question #: 10
Topic #: 1
[All SIAMF Questions]

What is an example of an end-to-end service measurement?

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Suggested Answer: C

by Benton at May 04, 2022, 05:07 AM

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Lucia
7 months ago
Totally agree, A captures the overall application health!
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Monte
8 months ago
Wait, D counts as end-to-end? Not so sure about that!
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Jesusita
8 months ago
C definitely shows the impact of changes on service.
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Vilma
8 months ago
I think B is more relevant for service desks.
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Noah
8 months ago
A is a solid example of end-to-end measurement.
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Asuncion
8 months ago
I thought end-to-end measurements were more about the entire service lifecycle, so maybe option D about SLA targets is relevant, but I'm not completely confident.
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Pedro
8 months ago
I feel like option C, the percentage of service downtime related to failed changes, might be a good example since it reflects the impact on the service as a whole.
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Nancey
8 months ago
I remember discussing service availability in class, but I'm not sure if average availability is considered end-to-end. Could it be option A?
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Bobbie
8 months ago
I think end-to-end service measurement is about the overall user experience, so maybe it's related to option B, the call pickup time?
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Yolande
8 months ago
Hmm, this is a tricky one. I'll have to really focus and make sure I understand the differences between LLPs and other business structures.
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Carin
9 months ago
Hmm, I'm a bit confused here. Should we really be implementing a checkpoint in the middle of the iteration? That seems like it could slow things down even more. I think the retrospective idea makes more sense.
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Jeannetta
9 months ago
I think the answer is B. If the students couldn't miss class often, a multiple probe design would work better than a multiple baseline where you need continuous data collection.
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Laura
9 months ago
Hmm, I'm a bit unsure about this one. Identifying assumptions - is that about managing priorities, metrics, requirements, or risks? I'll have to think this through carefully.
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