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Exin
SIAMF: BCS Service Integration and Management

Exin BCS Service Integration and Management Exam

Certification Provider: Exin

Exam Name: BCS Service Integration and Management

Number of questions in our database: 40

Exam Version: Nov. 29, 2023

Exam Official Topics:

Topic 1: Describe the challenges associated with measuring success and its mitigations/ Distinguish between the different SIAM implementation key stages
Topic 2: Describe the technology practices of creating a tooling strategy/ Outline the purpose and value of a SIAM approach
Topic 3: Describe the measurement practices of enabling and reporting on end-to-end services/ Describe the people practices of managing cross functional teams
Topic 4: Explain SIAM roles and responsibilities, SIAM structural elements/ Outline the importance of security, the associated risks and mitigations
Topic 5: Describe the importance of cultural fitand behaviors, the associated risks and mitigations/ Describe the process practices of integrating processes across service providers
Topic 6: Describe the importance of the level of control and ownership, the associated challenges and mitigations/ Define the commercial challenges, the challenges with legacy contracts and their mitigations
Topic 7: Outline the main objectives, triggers, inputs, activities and outputs in the Run & Improve stage, Build stage & Strategy stage

Free Exin BCS Service Integration and Management Exam Actual Questions

The questions for BCS Service Integration and Management were last updated On Nov. 29, 2023

Question #1

What is a characteristic of the layers in a SIAM ecosystem?

AThe service integrator is independent from the retained capabilities, even if it is internally sourced.

BThe service integrator layer cannot be provided by the customer organization.

CThe service providers cannot be part of the customer organization.

DThe service provider layer is where end-to-end service governance, assurance and coordination is performed.

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Correct Answer: A

Question #2

Within SIAM, what does not support effective management of cross-functional teams?

Aclear goals and objectives

Bknowledge, data and information

Croles and responsibilities

Dworld class toolset

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Correct Answer: D

Question #3

What is the objective of the Implement stage of the SIAM roadmap?

Acomplete the design of the SIAM model, including the services that are in scope

Bdefine the strategy and outline the model for SIAM and the services in scope

Cmanage day to day service delivery, processes, teams and tools

Dmanage the transition of the previous ecosystem from the current state to the desired state

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Correct Answer: D

Question #4

When an incident occurs, what approach should a service provider adopt in order to overcome the challenges of cross-functional teams?

Aargue first, fix later

Bfix first, argue later

CIshikawa approach

DRoot-cause analysis

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Correct Answer: B

Question #5

Which process evaluates and negotiates proposals from prospective service providers?

Acontract management

Bfinancial management

Cservice level management

Dsupplier management

Reveal Solution Hide Solution

Correct Answer: A

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