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Exin ITSM20FB Exam - Topic 9 Question 46 Discussion

What defines Service Quality?
C) Meeting stated customer requirements and expectations
A) A series of activities that can be assessed in advance by a provider and customer
B) Achieving a 99.999% continuous level of availability
D) Providing a cost-effective service

Exin ITSM20FB Exam - Topic 9 Question 46 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 46
Topic #: 9
[All ITSM20FB Questions]

What defines Service Quality?

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Suggested Answer: C

by Stephaine at May 05, 2022, 01:40 AM

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Clarence
10 months ago
A series of activities? Sounds too complicated for service quality.
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Pedro
10 months ago
Cost-effectiveness is important, but not the only factor!
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Muriel
10 months ago
99.999% availability? That's a bit unrealistic, right?
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Stefany
11 months ago
I totally agree with that! It's key to keeping customers happy.
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Dierdre
11 months ago
Service quality is all about meeting customer expectations.
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Luke
11 months ago
I vaguely recall that continuous availability is important, but I don't think it's the main factor defining service quality.
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Candra
11 months ago
I feel like option A could be relevant too, but I'm uncertain if it's the best definition. It seems more about the process than the actual quality.
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Leonie
11 months ago
I think option C sounds familiar because it talks about meeting customer expectations, which is something we practiced in our case studies.
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Jerry
11 months ago
I remember discussing how service quality is often linked to customer satisfaction, but I'm not sure which option really captures that.
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Felice
11 months ago
Hmm, this seems like a tricky one. I'll need to think through the server creation process carefully to figure this out.
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Janine
11 months ago
I'm pretty sure the answer is B. Transaction. That's the term that describes a set of database operations that are executed as a single unit.
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Aja
11 months ago
Based on my experience, I would go with option C. The -67 dBm signal strength and 25-dB SNR should provide a strong, stable connection for the required services. The 1% packet loss is also a good target to aim for.
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