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Exin ITSM20FB Exam Questions

Exam Name: IT Service Management Foundation Bridge
Exam Code: ITSM20FB
Related Certification(s): Exin ITSM ISO IEC 20000 ISO Certification
Certification Provider: Exin
Actual Exam Duration: 60 Minutes
Number of ITSM20FB practice questions in our database: 78 (updated: Aug. 08, 2025)
Expected ITSM20FB Exam Topics, as suggested by Exin :
  • Topic 1: Describe the requirements for monitoring, measuring, reviewing and improving the processes/ Describe the benefits and risks of IT service management
  • Topic 2: Describe the objectives and quality requirements/ Identify the purpose and benefits of ISO/IEC 20000
  • Topic 3: Describe at a high level the requirements for transitioning new/changed services/ Describe the principles of continual improvement and the applications of the PDCA cycle
  • Topic 4: Describe the objectives and quality requirements/ Describe the objective of a service management system
  • Topic 5: Describe the objectives and quality requirements/ Describe general management responsibilities
  • Topic 6: Describe the key principles of producing and implementing a service management plan/ Describe the requirements for resource management
  • Topic 7: Describe the continual improvement methodology for service management processes/ Describe the objective of planning and improving service management
  • Topic 8: Describe t he objectives and quality requirements/ Describe importance of documentation and basic requirements for documentation
  • Topic 9: Describe at a high level the requirements for planning new/changed services/ Describe general governance principles
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Maryann

25 days ago
Exin exam conquered! Pass4Success's practice tests were crucial for my success.
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Elden

2 months ago
Just became ITSM Foundation Bridge certified! Pass4Success made all the difference in my prep.
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Mel

4 months ago
Passed the Exin ITSM exam with ease! Pass4Success's questions were spot-on.
upvoted 0 times
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Adelina

4 months ago
ITSM certified! Grateful for Pass4Success's accurate and up-to-date exam materials.
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Lourdes

5 months ago
Nailed the Exin exam! Pass4Success's practice questions were invaluable for last-minute study.
upvoted 0 times
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Jacki

6 months ago
Success on the ITSM Foundation Bridge! Pass4Success's materials were key to my quick preparation.
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Adelaide

7 months ago
I passed the Exin IT Service Management Foundation Bridge exam, and Pass4Success practice questions were a big help. A challenging question was about the Operation of the Service Management System. It asked how to handle major incidents and ensure minimal disruption. I was unsure of the best approach, but I passed the exam nonetheless.
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Ronny

7 months ago
Exin ITSM certification achieved! Pass4Success's questions were incredibly similar to the real exam.
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Hollis

8 months ago
Thanks to Pass4Success practice questions, I passed the Exin IT Service Management Foundation Bridge exam. One tricky question was about the Service Management System (SMS). It asked how to ensure continuous improvement within an SMS. I wasn't completely sure of my answer, but I still managed to pass.
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Jovita

8 months ago
Passed my Exin exam with flying colors! Kudos to Pass4Success for the relevant practice tests.
upvoted 0 times
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Timothy

8 months ago
I recently passed the Exin IT Service Management Foundation Bridge exam, and Pass4Success practice questions were invaluable. There was a question about the Introduction to IT Service Management that asked about the benefits of adopting ITIL practices. I had to think carefully about my response, but I passed the exam in the end.
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Lanie

9 months ago
The Exin IT Service Management Foundation Bridge exam was tough, but I passed it thanks to Pass4Success practice questions. One question that puzzled me was about the Operation of the Service Management System. It asked how to measure the effectiveness of change management processes. I wasn't entirely sure of my answer, but I managed to pass the exam.
upvoted 0 times
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Trina

9 months ago
ITSM Foundation Bridge certified! Pass4Success made studying efficient and effective.
upvoted 0 times
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Merlyn

9 months ago
I passed the Exin IT Service Management Foundation Bridge exam with the help of Pass4Success practice questions. A challenging question I encountered was about the Service Management System (SMS). It asked about the roles and responsibilities within an SMS and how they contribute to service delivery. I was unsure about the specifics, but I still succeeded in the exam.
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Bernardo

10 months ago
Passed the exam thanks to thorough preparation! Pass4Success materials were invaluable, covering all key topics and providing realistic practice questions. Highly recommend for anyone preparing for the Exin ITSM Foundation Bridge exam!
upvoted 0 times
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Hyman

10 months ago
Passing the Exin IT Service Management Foundation Bridge exam was a significant achievement for me, thanks to Pass4Success practice questions. One question that caught me off guard was related to the Introduction to IT Service Management. It asked about the primary objectives of IT service management and how they align with business goals. I wasn't completely confident in my answer, but I still managed to pass.
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Sommer

10 months ago
Wow, aced the Exin ITSM exam! Pass4Success's materials were a lifesaver for quick prep.
upvoted 0 times
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Lucia

10 months ago
Passed with flying colors! The exam covers a wide range of ITSM topics. Pass4Success practice tests really helped in quick preparation. Good luck to future test-takers!
upvoted 0 times
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Jamika

10 months ago
The Exin IT Service Management Foundation Bridge exam was challenging, but I passed it with the help of Pass4Success practice questions. There was a tricky question about the Operation of the Service Management System, specifically about incident management processes. It asked how to prioritize incidents based on their impact and urgency. I had to think hard about it, but I got through the exam successfully.
upvoted 0 times
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Kasandra

11 months ago
Passed with flying colors! The exam covers a wide range of ITSM topics. Pass4Success practice tests really helped in quick preparation. Good luck to future test-takers!
upvoted 0 times
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Polly

11 months ago
I recently passed the Exin IT Service Management Foundation Bridge exam, and I must say, the Pass4Success practice questions were a great help. One question that stumped me was about the key components of a Service Management System (SMS). It asked about the primary elements that ensure the SMS is effective and efficient. I wasn't entirely sure of the answer, but I managed to pass the exam nonetheless.
upvoted 0 times
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Ellsworth

11 months ago
Just passed the ITSM Foundation Bridge exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
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Rory

12 months ago
Passing the Exin IT Service Management Foundation Bridge exam was a great accomplishment for me. I utilized Pass4Success practice questions to prepare for the exam, which proved to be very helpful. One question that I recall from the exam was about the objectives and quality requirements of IT service management. Despite feeling uncertain about my response, I was able to pass the exam with flying colors.
upvoted 0 times
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Mariko

1 years ago
My experience taking the Exin IT Service Management Foundation Bridge exam was challenging yet rewarding. With the assistance of Pass4Success practice questions, I was able to successfully pass the exam. One question that I remember was about the benefits and risks of IT service management. Although I had some doubts about my answer, I still managed to achieve a passing score.
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Shay

1 years ago
Just passed the ITSM Foundation Bridge exam! A key focus was on ITIL processes like Incident Management. Expect scenario-based questions on prioritizing incidents. Study the incident lifecycle and impact vs. urgency matrix. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Elvis

1 years ago
I recently passed the Exin IT Service Management Foundation Bridge exam with the help of Pass4Success practice questions. The exam covered topics such as monitoring, measuring, reviewing, and improving processes. One question that stood out to me was related to the requirements for monitoring IT service management processes. Despite being unsure of the answer, I managed to pass the exam.
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Free Exin ITSM20FB Exam Actual Questions

Note: Premium Questions for ITSM20FB were last updated On Aug. 08, 2025 (see below)

Question #1

What is meant by the Urgency of an Incident?

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Correct Answer: A

Question #2

What is the objective of the service reporting process?

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Correct Answer: C

Question #3

What is a parameter for measuring progress relative to key objectives in an organization?

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Correct Answer: C

Question #4

Which process is responsible for registering the relationships within the IT infrastructure?

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Correct Answer: C

Question #5

Which of the following activities in the Problem Management process is related to the Change Management process?

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Correct Answer: C

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