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Exin ITSM20FB Exam Questions

Exam Name: IT Service Management Foundation Bridge
Exam Code: ITSM20FB
Related Certification(s): Exin ITSM ISO IEC 20000 ISO Certification
Certification Provider: Exin
Actual Exam Duration: 60 Minutes
Number of ITSM20FB practice questions in our database: 78 (updated: Jul. 12, 2024)
Expected ITSM20FB Exam Topics, as suggested by Exin :
  • Topic 1: Describe the requirements for monitoring, measuring, reviewing and improving the processes/ Describe the benefits and risks of IT service management
  • Topic 2: Describe the objectives and quality requirements/ Identify the purpose and benefits of ISO/IEC 20000
  • Topic 3: Describe at a high level the requirements for transitioning new/changed services/ Describe the principles of continual improvement and the applications of the PDCA cycle
  • Topic 4: Describe the objectives and quality requirements/ Describe the objective of a service management system
  • Topic 5: Describe the objectives and quality requirements/ Describe general management responsibilities
  • Topic 6: Describe the key principles of producing and implementing a service management plan/ Describe the requirements for resource management
  • Topic 7: Describe the continual improvement methodology for service management processes/ Describe the objective of planning and improving service management
  • Topic 8: Describe t he objectives and quality requirements/ Describe importance of documentation and basic requirements for documentation
  • Topic 9: Describe at a high level the requirements for planning new/changed services/ Describe general governance principles
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Shay

16 days ago
Just passed the ITSM Foundation Bridge exam! A key focus was on ITIL processes like Incident Management. Expect scenario-based questions on prioritizing incidents. Study the incident lifecycle and impact vs. urgency matrix. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Elvis

21 days ago
I recently passed the Exin IT Service Management Foundation Bridge exam with the help of Pass4Success practice questions. The exam covered topics such as monitoring, measuring, reviewing, and improving processes. One question that stood out to me was related to the requirements for monitoring IT service management processes. Despite being unsure of the answer, I managed to pass the exam.
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Free Exin ITSM20FB Exam Actual Questions

Note: Premium Questions for ITSM20FB were last updated On Jul. 12, 2024 (see below)

Question #1

What is meant by the Urgency of an Incident?

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Correct Answer: A

Question #2

What is the objective of the service reporting process?

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Correct Answer: C

Question #3

What is a parameter for measuring progress relative to key objectives in an organization?

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Correct Answer: C

Question #4

Which process is responsible for registering the relationships within the IT infrastructure?

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Correct Answer: C

Question #5

Which of the following activities in the Problem Management process is related to the Change Management process?

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Correct Answer: C

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