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Exin ITSM20FB Exam

Certification Provider: Exin
Exam Name: IT Service Management Foundation Bridge
Duration: 60 Minutes
Number of questions in our database: 78
Exam Version: Mar. 31, 2024
ITSM20FB Exam Official Topics:
  • Topic 1: Describe the requirements for monitoring, measuring, reviewing and improving the processes/ Describe the benefits and risks of IT service management
  • Topic 2: Describe the objectives and quality requirements/ Identify the purpose and benefits of ISO/IEC 20000
  • Topic 3: Describe at a high level the requirements for transitioning new/changed services/ Describe the principles of continual improvement and the applications of the PDCA cycle
  • Topic 4: Describe the objectives and quality requirements/ Describe the objective of a service management system
  • Topic 5: Describe the objectives and quality requirements/ Describe general management responsibilities
  • Topic 6: Describe the key principles of producing and implementing a service management plan/ Describe the requirements for resource management
  • Topic 7: Describe the continual improvement methodology for service management processes/ Describe the objective of planning and improving service management
  • Topic 8: Describe t he objectives and quality requirements/ Describe importance of documentation and basic requirements for documentation
  • Topic 9: Describe at a high level the requirements for planning new/changed services/ Describe general governance principles
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Free Exin ITSM20FB Exam Actual Questions

The questions for ITSM20FB were last updated On Mar. 31, 2024

Question #1

What is meant by the Urgency of an Incident?

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Correct Answer: A

Question #2

What is the objective of the service reporting process?

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Correct Answer: C

Question #3

What is a parameter for measuring progress relative to key objectives in an organization?

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Correct Answer: C

Question #4

Which process is responsible for registering the relationships within the IT infrastructure?

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Correct Answer: C

Question #5

Which of the following activities in the Problem Management process is related to the Change Management process?

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Correct Answer: C


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