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Exin ITSM20FB Exam

Certification Provider: Exin
Exam Name: IT Service Management Foundation Bridge
Duration: 60 Minutes
Number of questions in our database: 78
Exam Version: May. 02, 2022
ITSM20FB Exam Official Topics:
  • Topic 1: Describe the requirements for monitoring, measuring, reviewing and improving the processes/ Describe the benefits and risks of IT service management
  • Topic 2: Describe the objectives and quality requirements/ Identify the purpose and benefits of ISO/IEC 20000
  • Topic 3: Describe at a high level the requirements for transitioning new/changed services/ Describe the principles of continual improvement and the applications of the PDCA cycle
  • Topic 4: Describe the objectives and quality requirements/ Describe the objective of a service management system
  • Topic 5: Describe the objectives and quality requirements/ Describe general management responsibilities
  • Topic 6: Describe the key principles of producing and implementing a service management plan/ Describe the requirements for resource management
  • Topic 7: Describe the continual improvement methodology for service management processes/ Describe the objective of planning and improving service management
  • Topic 8: Describe t he objectives and quality requirements/ Describe importance of documentation and basic requirements for documentation
  • Topic 9: Describe at a high level the requirements for planning new/changed services/ Describe general governance principles

Free Exin ITSM20FB Exam Actual Questions

The questions for ITSM20FB were last updated On May. 02, 2022

Question #1

Which of the following is a best practice concerning information securitycha risk assessment?

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Correct Answer: C

Question #2

A company decides to apply the principle of continual improvement. Which action would result from this decision?

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Correct Answer: A

Question #3

Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?

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Correct Answer: C

Question #4

What defines Service Quality?

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Correct Answer: C

Question #5

What data is recorded when an incident is reported to the Service Desk?

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Correct Answer: A


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