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Exin
ITSM20FB: IT Service Management Foundation Bridge

Exin ITSM20FB Exam

Certification Provider: Exin

Exam Name: IT Service Management Foundation Bridge

Duration: 60 Minutes

Number of questions in our database: 78

Exam Version: Jun. 05, 2023

ITSM20FB Exam Official Topics:

Topic 1: Describe the requirements for monitoring, measuring, reviewing and improving the processes/ Describe the benefits and risks of IT service management
Topic 2: Describe the objectives and quality requirements/ Identify the purpose and benefits of ISO/IEC 20000
Topic 3: Describe at a high level the requirements for transitioning new/changed services/ Describe the principles of continual improvement and the applications of the PDCA cycle
Topic 4: Describe the objectives and quality requirements/ Describe the objective of a service management system
Topic 5: Describe the objectives and quality requirements/ Describe general management responsibilities
Topic 6: Describe the key principles of producing and implementing a service management plan/ Describe the requirements for resource management
Topic 7: Describe the continual improvement methodology for service management processes/ Describe the objective of planning and improving service management
Topic 8: Describe t he objectives and quality requirements/ Describe importance of documentation and basic requirements for documentation
Topic 9: Describe at a high level the requirements for planning new/changed services/ Describe general governance principles

Free Exin ITSM20FB Exam Actual Questions

The questions for ITSM20FB were last updated On Jun. 05, 2023

Question #1

What is meant by the Urgency of an Incident?

Athe degree to which the solution of an incident tolerates delay

Bthe degree to which the incident gives rise to a deviation from the normal service level

Cthe time needed by IT Services to resolve the incident

Dthe relative importance of the incidents when handling them

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Correct Answer: A

Question #2

What is the objective of the service reporting process?

Ato document measures taken to manage information security effectively within all service activities

Bto minimize disruption to the business by using the information contained in reports in order to identify and analyze the cause of Incidents

Cto produce agreed, timely, reliable, accurate information to aid decision making and effective communication

Dto provide progress reports on the planning and implementation of service management

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Correct Answer: C

Question #3

What is a parameter for measuring progress relative to key objectives in an organization?

ABalanced Scorecard (BCS)

BCritical Success Factor (CSF)

CKey Performance Indicator (KPI)

DService Improvement Program (SIP)

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Correct Answer: C

Question #4

Which process is responsible for registering the relationships within the IT infrastructure?

AAsset Management

BChange Management

CConfiguration Management

DRelease Management

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Correct Answer: C

Question #5

Which of the following activities in the Problem Management process is related to the Change Management process?

Aidentifying Problems

Bclassifying Problems

Ccorrecting Problems

Dinvestigating a solution

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Correct Answer: C

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