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Exin ITSM20FB Exam - Topic 2 Question 55 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 55
Topic #: 2
[All ITSM20FB Questions]

Who or what should always be informed in case a release is rejected, delayed or cancelled?

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Suggested Answer: B

by Louvenia at Jan 22, 2026, 05:30 PM

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Emilio
5 hours ago
I feel like the communication plan we studied mentioned notifying the customer support team as well, but I can't recall the exact details.
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Viki
23 days ago
I remember a practice question about this! I think the QA team should also be informed if a release is delayed or cancelled.
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Ty
29 days ago
I think we need to inform the project manager and the stakeholders, but I'm not sure if there are others we should notify too.
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Golda
1 month ago
I've seen questions like this before. The key is to think comprehensively about who needs to be in the loop when there are changes to a product release. Shouldn't be too hard to come up with a solid answer.
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Giuseppe
1 month ago
I think the key is to identify all the relevant parties - the client, the internal team, maybe even regulatory bodies depending on the product. Gotta cover all the bases.
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Roxane
1 month ago
I'm a little unsure about this one. I feel like there could be other people or groups that should be informed, but I'm not totally sure who they would be.
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Lyndia
2 months ago
Okay, let's see. I'm guessing the client or customer would need to know if a release gets rejected or delayed. Probably the development team too.
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Karon
2 months ago
Hmm, this seems like a tricky one. I'd want to think through the different stakeholders who might need to be informed in that situation.
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